Whirlpool

I had an account with Picknowl who then were absorbed into Chariot and I'd have to say the support there is appalling. I have no idea where the support is, very strong accents, suggesting India, and any idea of getting a written response from support if you care not to use the phone support .... well forget it!

Whats going on there, why do people stay with them?

Hi Tom700

I used to work for Chariot in tech support and then we were all retrenched, but that's another story :)

TPG took out a 70% share in Chariot as the top end had very suspicious dealings and were in all sorts of trouble, then they offloaded all their technical support to you know where.............the Phillipines.

That is why you can kind of hear a mix of american and indonesion accents.

And I have had so much trouble speaking with them as they talk in chinglish. I had to speak with them because they transferred our service over to ADSL2 AND THAT WAS A NIGHTMARE WITHIN ITSELF LOL. I have stayed with them because I have not any problems as I can fix any problems myself and I don't have the energy of looking for another provider and stuffing about with waiting for a new connection.

I am very happy with the actual service, just not the staff.

thanks for the reply heatshrinker, that is a great wrap-up on the situation. A very interesting insight.

I agree, things seem to work well mostly, and I rarely have to contact support. Bugger when you have to :(

I see the share price on Chariot has taken quite a dive in the last couple of years, perhaps a reflection of the current situations.

I think TPG are another company that don't rate very high on the service scale. The survey from 2005 was a really good on held on whirlpool, would be nice to see another one for 2008!

ie. http://whirlpool.net.au/news/?id=1630

Tom7000 writes...

and I'd have to say the support there is appalling

The support from them, from my experience *IS* appaling. Every single time I rang tham was a 20-minute wait. Then they couldn't find my account under my account name, account number, email name, home phone number ... that meant another 15 minute wait.

Finally got through, but then half the stuff they say makes no sense or doesn't work too well. Then there was the time where THEIR billing system failed (couldn't debit my account) and I was locked out for three full days. Insisted on a credit card to reactivate (don't have them no more) despite admitting it was their fault. Then on Monday morning, it was ... 'just turned on'. No credit card required!

Their service is atrocious, their billing methods backwards and they are hard to understand.

aaaghhhhh, another call with these people, lord give me strength

Tom7000 writes...

aaaghhhhh, another call with these people, lord give me strength

No please don't get me started either.....................
I have no strength left, but after a few drinks tonight I just may have.
It has been a hell of a week and guess what, it is all chariot's fault.
All what has been said above is true.
They must be andriods because all problems will be fixed with "we just require a credit card madam" and whola all problems are gone!!

Which to put it quite frankly is the biggest crock I have ever heard.

Their customer service is appalling, and they do not understand english, hell they have no idea what you even say. All they are interested in is what they are reading and that is it. No deviation at all. Apparently credit cards fix all sorts of things..................... the mind boggles