Whirlpool

I can't seems to access online content on the extra menu on MGS4, it seems to be unique to people on TPG.
Anyone else being able to connect to it on TPG?
I don't know what exactly ip/server the game connects to to do any testing.

I have the same problem. Worked fine at my mate's place on his Optus connection but not on mine. Not sure of the settings though.

+1. Same problem for me. Worked for the beta, but not the full release.

Yeah me too

/forum-replies.cfm?t=992799&p=-1#bottom

so we suppose to get something from the network right?

TPG -> what have you done ?/??? can someone from TPG answer this thread please

Hi,

What is the link? What is the error message?

You may send the details further to forum_admin@tpg.com.au.

Regards,
Jason

Jason A writes...

Hi,

What is the link? What is the error message?

You may send the details further to forum_admin@tpg.com.au.

Regards,
Jason

Hi Jason/TPG,

Thanks for resoponding.
/forum-replies.cfm?t=992799&p=40

on PS3 – during Metal gear solid 4 game menu, go to Extras--> Network, and it gave an error message of *Network server Error*

some have tried with other provider and it works but when gone back home to try with TPG it gave exact same error message again
Maybe there are some ports that are accidently blocked or needed but is not allowed within TPG gateway.

The link goes from the Playstation 3 to the game server (Konami). It's an instant error message that is 'connection error'. It's a TPG issue, however I don't think it can be fixed easily as i can't really do a trace to it.

Yep another TPG user here with the same problem.

Jason, its from a PS3 game, metal gear solid 4.

I am guessing it's either a DNS or cache problem.
The IP/hostname should be something along the line of playstation or konami.
When I've got time I might try and route the connection to my pc and see what it actually is.

Yes i am also getting this issue.....I wonder why it is only a problem in the Extras menu and not with MGO or anything else.

i think it might be trying to use the TPG proxy, and it doesnt like it in someway. Makes sense since on other isps which dont use a transparent proxy it works fine?

Wow, I thought this was an AU problem but it is with TPG. Dam, well this sucks even more. Is there anything that can be done for this, even if it is temp?

I tried again last night and had no problems (didn't change anything).
FYI, I have my PS3 in a DMZ.

^ Ahaha! Nice call bud. DMZ did the trick.

Got the same issue. No probs connecting to online play but can't access the extras connection.

Got this problem too. Sent an email to Konami support but haven't got one back yet.

Yeah, I'm getting the same thing too. MGO works, but the Extra's function doesn't work. =/

Tim writes...

^ Ahaha! Nice call bud. DMZ did the trick.

I've always have ps3 ip in the DMZ on the router, but can't connect to network still. what do you get from it ? I've put 4 passwords and got the 4 songs.

but my question is what do we get from going to the network? extra chapter? or some equipment that we can use. if so what is the equipment(s)?

I forgot about this. When I first got the game I went to extras and got that error. I simply thought the servers were not active yet.

TPG needs to get on this NOW. Mess up my browsing every now and then, but don't f@%k with my gaming.

had to download update to usb and then run it off the ps3. also when you go to create connection select the advanced tab and manually input a proxy server (thats what i think is causing the problems). good luck.

Same problem with me I can't get the extra's option to work. Really annoying!!!

Edit: Is there a fix for this yet?????

For those of you that canget it to work have you guys got a specific port on your router open that the game may be forwarding to?

Yep, same problem here. Can't access extras on TPG...

Extras not working for me either. Can anyone work out what the IP address MGS4 is trying to get to for the Extras content?

I've been having the same problem since I bought the game. Can play Metal Gear Online fine, can't get Extras at all. At least I know know it's TPG and can maybe take my PS3 elsewhere to download stuff.

I have no issues with it.

same problem here...

havent been able to access it since the day i got mgs4.

on an additional note, i was having problems accessing the community support page for MGO as well but solved that issue by providing a proxy to the ps3 in the network settings.....didnt solve the problem with the mgs4 extras menu though

same problem here...

havent been able to access it since the day i got mgs4.

on an additional note, i was having problems accessing the community support page for MGO as well but solved that issue by providing a proxy to the ps3 in the network settings.....didnt solve the problem with the mgs4 extras menu though

+1

Not happy jan!

I too thought the servers weren't active when I first tried it on release day. Then later I was starting to hope that it wasn't working because I hadn't finished the game yet, much to my dissapointment that is not the case. MGO seems to work ok though, very confusing!?!

Anyhow, finding this forum at least gives me hope that a solution can be found soon!

another tpg user

grrr

NeoKyo writes...

Got this problem too. Sent an email to Konami support but haven't got one back yet.
Got the reply yet?
Someone need to contact Konami to get the actual IP/address to fix this.
Perhaps TPG should get someone to do that.

@TPG reps.
What can we supply to help with this problem?

To summarise, when accessing additional online content (downloads etc) for the recently released PS3 game Metal Gear Solid 4, upon clicking the "Connect to network." button, users receive an almost instant error titled "A network server error has occurred." (no screen-shots available, this is not running on Windows).

This game has an online gaming component that does work, but this Extras component does not.

I have tried different proxy settings (no proxy, "proxy.tpg.com.au", "proxy1.tpg.com.au", "proxy2.tpg.com.au").

I suspect that this problem may be due to whatever ISP Konami (publisher of the game) is using is blocking requests from TPGs proxies.

Can you help?

It does not seem like an issue users can fix by port forwarding either. Ports get forwarded fine on my PS3, I know this from the MGO beta where I setup the port to download an update via bittorrent. And other online games work fine, GTAIV, GT5P etc.

Come on TPG. Why do we have to miss out because we are your customers? I don't think any other ISP is facing this issue. And if it happens once and you don't fix it then it will probably happen again.

Hi all,

Has somebody already received an initial response with the game manufacturer. We need all the informations (eg: IP, site address etc...) for us to investigate further.

Regards,
EC

And I assume you have a PS3 setup with the game to test yourself also? ISPs need to think about these things in this day and age. You guys should have a 360 and a Wii also.

But its great to hear you are working on it. :)

hi ian,

i highly doubt that konami would give out that sort of information about their servers to an average joe, but they would be more likely to give the info out to a legitimate TPG rep. if someone from tpg could contact konami about the problem that would be great.

Nope no reply.

I have also reported the error to Konami and received a ticket number this morning.

shadowx writes...

i highly doubt that konami would give out that sort of information about their servers to an average joe, but they would be more likely to give the info out to a legitimate TPG rep. if someone from tpg could contact konami about the problem that would be great.

Here here. get it fixed Reps, call Konami

seems they would rather take the easy way out and try to get the customers to solve the issues for them...

here is the thread i opened on the tpg forums...http://www.tpg.com.au/forum/viewtopic.php?t=9601 ...still awaiting a reply. i would suggest everyone else in this thread post there as well to maybe force their hand at actually fixing a problem with their service :P

lso when you go to create connection select the advanced tab and manually input a proxy server (thats what i think is causing the problems). good luck.

create connection where? in the PSN or in the MGS4 ?

hwan9m writes...

create connection where? in the PSN or in the MGS4 ?
That would be in the connection settings iirc.
And still nothing from Konami and TPG...

Putting my connection through a proxy on the ps3 worked. Give it a try guys

How do we put our ps3 connection through a proxy? Any help

I have tried using proxies, but had no luck with the Extras connection (MG Online is fine with or without a proxy). Which proxy did you use?

FYI, you can set a proxy in the PS3 Network Settings.

astr0b0y writes...

Which proxy did you use?

Used syd-pow-pr5.tpgi.com.au (port 3128). Hope it works for you:)

this is shit. we shouldnt have to set up proxies on the ps3 just to get the internet to work.

why is TPG refusing to fix a problem that a number of users are experiencing? (and only TPG users are having a problem, so its obviously their fault and fixable since other ISPs are working fine with MGS4). this just screams terrible customer service to me.

Get Set Go writes...

this just screams terrible customer service to me.

+1

Thanks. Tried this but doesn't work for me. I have emailed Konami a few times but only had their automated reply.

Can't believe TPG haven't fixed this yet

Get Set Go writes...

this just screams terrible customer service to me.

+1

this is ridiculous on TPG's behalf

Layer1 writes...

Can't believe TPG haven't fixed this yet

exactly. and they seem to just be ignoring this thread aswell

Anyone home TPG?

C'mon TPG, Konami wont take notice of the public in situations like this unless you help us out and contact them yourself...........or at least try to fix the issue yourself

they would rather ignore us.

so far they have ignored us here, on their own forums, and they have ignored the emails i have sent to them as well............fantastic service.

Wonder if I could break contract because of this? After all I cant use the internet as I would like. Doubt it... But I'd like to ring up and argue it.

I am experiancing the same problem, tried yesterday with Optusnet worked fine, however with TPG it won't work.

I should use this as ammunition to cancel my contract as well. We will see what the Telecommunications Ombudsman says.

TPG = Bad Customer service.

Hi,

This issue has been raised to Konami and Sony Playstation, as well for the hardware side. Based on Sony Playstation they have not tested the PLAYSTATION®3 computer entertainment system for use with Australia's broadband network. The PLAYSTATION 3 system was designed for use with network connections within the United States and Canada.

For Konami no feedback yet, please be reminded that TPG proxy only checks port 80 (HTTP).

There are things that need to be check, if it is possible check what server you are connecting?

Regards,
Jason

What a shocker on TPG's behalf. Failure to provide a service equal to what it's competitors can provide. Now that's pretty poor business management if you ask me. Time to start looking for a new ISP, which is a shame, because if I leave TPG with this bitter taste in my mouth then I will not be coming back. (and I certainly wont be talking about them in a positive way). You would think that they would give us some kind of feedback on this instead of keeping us in the dark. It just screams "customers have low priority" to me. What a shame

Ok, thank you for making me eat my words, it's great to get some feedback on this Jason, (like a ray of sunshine!)

Jason A writes...

For Konami no feedback yet, please be reminded that TPG proxy only checks port 80 (HTTP).

There are things that need to be check, if it is possible check what server you are connecting?

Geez. Go down to a video store and rent a PS3, then trace the data. In any event I am sure this has something to do with the legendary proxy.

Jason A writes...

For Konami no feedback yet

Ever heard of picking up the phone instead of email?

I also have this problem, somebody must have a solution.

Any update on the situation? For me the online access worked when I first got the game. Now it does not work at all....

As i said before its pretty obvious TPG hasn't heard of the phone, they are probaly trying to contact Konami via carrier pidgeon or something.

Here is a few easy steps TPG can follow.

1) Pick up the phone!!
2) Dial the number for Konami
3) Get the server details from Konami
4) Apply it to the internal TPG mumbo jumbo

Problem Solved....

It's sad TPG still haven't fixed this........Just abother thing ontop of the pile of reasons i am thinking of changing ISP for.

deekdeek writes...

Used syd-pow-pr5.tpgi.com.au (port 3128). Hope it works for you:)

Can someone help me put in a proxy this didn't work for me, since Tpg won't help I guess I need to fix things myself. I'm a newbie when it comes to this 'proxy' and server business; if anyone can help can you post it so it makes sense to someone who doesn’t know what they are doing.

Jason A writes...

The PLAYSTATION 3 system was designed for use with network connections within the United States and Canada

Sorry, but that is just a piss poor excuse. This problem is only occurring on TPG, not any of the other Australian ISP's.

I'm very close to churning away from TPG, poor custom support, and this other shit I had with 14GB going areas within 15 hours, pushing me over my on-peak limit.

I doesn't matter what proxy setting you use, it will not work. I believe that whatever network service Konami is using to provide the Extras content has blacklisted the TPG network. The only way for that to be fixed is for TPG to contact Konami (and for Konami to listen and respond) with a request to have the blacklisting removed. This would require TPG to purchase a PS3 and diagnose the problem which I doubt very much they would bother doing.
My neighbour very graciously let me use their network (Optus cable) to test and not surprisingly the connection to the Extras menu was successful first time.

/\ /\ /\ /\ /\ /\

All i saw there was "TPG suck and can't be bothered helping their PAYING CUSTOMERS!!!!!" :P

GAMERS ARE PEOPLE TOO TPG...........I bullshit you not haha

Hi All,

/forum-replies.cfm?t=1003640&p=3#r57
We'll try again though.

Regards,
EC

Ian C writes...

Hi All,

/forum-replies.cfm?t=1003640&p=3#r57

We'll try again though.

Regards,

EC

Thanks Ian, it's good to know TPG want to help when we yell in their face haha.

Jokes aside though, Let us know how it goes mate :)

Ummmmm i don't know why but i just tried connecting to the Extras menu and it worked.......for the first time since i got the game.......Can anyone else on TPG confirm it works for them?

Even so i will try again tomorrow to see if it works again, untill then i am not going to say "IT WORKS!!!"........And just to confirm, i have not changed my setup in any way; or even added a proxy server

Hi rossa14,

Are you in Sydney?

Regards,
EC

Yea i sure am, why?

......Please tell me you did something to the servers in Sydney or something so you know how to fix it now? haha

Thread starter here, it is working here as well. I'm also in Sydney, I notice the proxy that I used on PS3 and my browser was inactive and switching to default with no proxy fixed the problem.
Thank your for fixing this TPG, hope it stays working this way.

Hi All,

Any non-Sydney user having this issue? Please forward your usernames via our email forum_admin@tpg.com.au

Regards,
EC

Hi.
EdriannC played around with something last night and had me test my connection to the Extras menu. Good news is that this now works for me. I am on the Footscray exchange ADSL2+. See how you all go now.

Edriann,

Thanks for your help and attention. I appreciate that you have spent time to fix an issue that affect such a small amount of your customers.

I tested this yesterday aswell and it worked! Oakleigh exchange here.

Thanks TPG.

No thanks for making us wait 4 months......

Mine works now, hooray!! Thanks TPG and Ian.

So what exactly did you guys (TPG) do to fix it?

Perhaps the proxy is no longer enabled on your account? :p