Whirlpool

Continued from
forum-replies.cfm?t=881641&p=50

Mr Recruiter writes...

Well I am in Forest lake and it says "INALA FOREST LAKE OPMDF - 219 spare services..... stupid telstra.

Is that the main exchange or you DA/CMUX/RIM?

IF your on a CMUX the main exchange spare ports don't come into play ...If your on a CMUX you need to find your DA code and look it up in the ADSL capacity excel sheet. If you need help there is a how to look up post in one of the parts of this thread - i can't remember where ...if you need it just go look in my blog page -click on my nickname for the url... It's in a post there too

INALA FOREST LAKE OPMDF QLD IALALA 219

All of the Inala ones have DAxxx

mordie writes...

Is that the main exchange or you DA/CMUX/RIM?

As a former resident of Forest Lake I can tell you that that is a sub-exchange (wait to be flamed by those who know sub-exchange is not the right term). Its a building about 3m square built 3 years or so ago and a lot of lines going through Forest Lake RIMS were transposed to the sub-exchange - ok ok.. really a remote MDF (but sub-exchange is easier to explain! :-)

I've already RIMMED Mr Recruiter as to what his issues might be.

I've already RIMMED Mr Recruiter

I hope not =P

Seriously thanks for your help buddy.

All of the Inala ones have DAxxx

That would be incorrect. You're looking in the wrong report.

First find your street in this report: www.telstrawholesale.com...mux.xls?from=web and see what DA services it.

Then look at this report: www.telstrawholesale.com...x03.xls?from=web to see if there are any free ports on that DA in Inala.

I just had a look at the latest TW ports report. My DA now has 5 free ports. So it has taken 2 - 3 weeks since the ports were actually repaired 'til they appeared on the report.

I was surprised at the number of ports they decided to repair, five plus my one is minimum six if no one else has gotten one yet. So at least 6 ports out of 96 are faulty...that's 6.25%. There could be ones that are still faulty, so let us say 8% failure rate.
Man, if I bought anything that had a 8% failure rate, I'd be asking why the manufacturer is still in business.

Hero boy writes...

and by effect I am now in a sort-of "RIM Port Hell" as there is no spare copper for me to be Transposed too...

That's the same port hell that everyone else is in - the RIM runs out of ADSL-enabled ports. Whether it is your RIM that ran out or the neighbouring RIM that they decided to pull lines from makes no difference.

Koganei writes...

My DA now has 5 free ports. So it has taken 2 - 3 weeks since the ports were actually repaired 'til they appeared on the report.

My DA had 48 new ports installed, they went onto the report the following update. Still 32 free ~4.5months later. Wonder when the ROI becomes positive? Do I get a cut? :P

flavo1 writes...

Do I get a cut? :P

The port you got was your cut. =P
It saves you $$$ you woulda spent on NextG.

Application 93 is looking dead ...application 94 in after 8am *sigh* ...at an average of 1 or 2 apps I'll be at 100 by Friday next week...

Gents,

This is the reply I got from recent application for ADSL.

"Thank you for choosing TPG for your ADSL Internet Service.

Unfortunately, we are currently unable to activate the ADSL connection on
your phone line as we have been advised by Telstra that this phone line has
an incompatible infrastructure - "Pair Gains System/RIM". Telstra has
checked for an alternate path, however they were unfortunately unable to
locate one. Therefore your nominated phone line is not capable of having an
ADSL service installed. "

What I am not clear, is this a problem in the exchange itself or a problem with the copper cabling between my house and nearest point that gets connected to the exchange. Sorry for being too technical here since I am not a telecom engineer. Would appreciate your comme though

M&S@MATE writes...

is this a problem in the exchange itself or a problem with the copper cabling between my house and nearest point that gets connected to the exchange.

B, Eddie.

M&S@MATE writes...

What I am not clear, is this a problem in the exchange itself or a problem with the copper cabling between my house and nearest point that gets connected to the exchange. Sorry for being too technical here since I am not a telecom engineer. Would appreciate your comme though

Contact TPG directly and ask them is it due to no ports on the CMUX/RIM or is there another reason. Sounds like they tried a transposition and it failed. If it's ports then well to "port lotto"!

Koganei writes...

That would be incorrect. You're looking in the wrong report.

First find your street in this report: www.telstrawholesale.com...mux.xls?from=web and see what DA services it.

Then look at this report: www.telstrawholesale.com...x03.xls?from=web to see if there are any free ports on that DA in Inala.

Well it tells me that I am on DA077 and for some reason that is in LYNDHURST and about 10 ther suburbs but not forest lake or Inala.

Well it's looks like i'm moving onto application 95 now ...another just died ...*sigh*

just out of interesest Mordie.. how do you access the internet right now?

At work - nice backbone connection -it's a university.

At home - really crap dial up --no speed, no way you can update a machine on it or run a linux box (I have two dual boot machines - random drop outs, limited to the capped 31.2K speed due to the local CMUX cabinet even though I'm using a 56K modem ...more disappointing is I can't use the connect for anything ...can only surf one page at a time, some pages take ages to load up - and often require a reload nth times to get it loaded correctly... Can't do banking or even buy a citylink pass on it ...forget downloading anything ..45 mins+ for 1 mb file and that's if I'm lucky...really useless dial up ...

so next question... have you gone to ACA or today tonight about this.... like I am sure 100 applications for broadband rejected because of port lotto... would make a great story....

even Simon Hacket (CEO of Internode) has this to say on rim issues, on the node forum...

"Annoyingly, there is a specific sequence of notifications from Telstra to Internode than can happen with RIM-attached customers, where Telstra provide a confirmation and an ETA and then a few days later say 'go away'.

This appears to happen because the have the order of a process internally backward - they check to see if the line you have is ADSL capable (to your local RIM box), and send us that confirmation before they actually check to see if they have run out of ports in that RIM box.

This silly state of affairs was first pointed out to Telstra at least two years ago. Its obviously a source of frustration and annoyance to all concerned - the Telstra connection promise is effectively false in such cases... and all Internode does is act as the messenger here - each time Telstra provide us with a status update, we automatically provide that to you.

The core issue here is that Telstra appear to have no intention to add more ports in to RIM boxes once they're full, so its a gamble, when you apply, in terms of whether you get one or not. And, unlike exchanges, they don't put you in a queue to get one - instead, by just flat-out rejecting, they force a random lottery each time you apply.

Simon"...

so they could have him on.... get this highlighted.. as 100 applications is far too much... this would be a great story , especially after the cancellation of the broadband network for the bush... whats the point when they cant even get metro right... I would pitch it at ACA or some one like that... time to get Telstra embarrassed... YET AGAIN! what do you think?

?Normandy? writes...

"Annoyingly, there is a specific sequence of notifications from Telstra to Internode than can happen with RIM-attached customers, where Telstra provide a confirmation and an ETA and then a few days later say 'go away'.

Where that ETA is a dummy date - not real.

The ISPs know through the content of the TW Operational Manual what the dummy date means and what, they in turn, should advise their customers.

his silly state of affairs was first pointed out to Telstra at least two years ago. Its obviously a source of frustration and annoyance to all concerned - the Telstra connection promise is effectively false in such cases.

There is no "promise". You are to trusting of the SH spin.

The core issue here is that Telstra appear to have no intention to add more ports in to RIM boxes once they're full,

Why would they if the investment will be overtaken by FTTN?

what do you think?

The story would be of no interest to the 6:30 "news" programs as it would descend to a technical discussion beyond the understanding of the sorts who watch such drivel.

I'll give Telstra a chance to fix the issue before I bounce it off to ACA or TT ... It would be a really if push comes to shove ...If I do end up going down this road I'd be looking at highlighting the 182 day quarantine issue in any story. It's discriminating IMHO...

But again I'd rather give Telstra a chance to get out there I do something about it before taking this story these tabloid current affair shows .

you have more patience than I.....

?Normandy? writes...

you have more patience than I.....

Nar, my patience is slowly running out on this one ..if it gets to 12 months of this crap then I'm going to be really really pissed...

well if it makes you feel any better I did what you did for 2 years in Point Cook... before I finally got broadband! AND I got it only cause I did the media embarrassment route :) this is why i suggested it for you.. as it may be your only resort.....

while I wait for no.94 app to be cancelled I got a offer for 6 momths half price nextg (goes back to full price after) on a 36 month plan - you gotta be joking!

I would so go to ACA just on that basis alone!

well I'm giving them a chance to do something ...the deal was from a CSR I'd like to see what the TCW letter I sent a few days back will do - if anything

mordie writes...

I'll give Telstra a chance to fix the issue before I bounce it off to ACA or TT ...

That's 93 chances isn't it?

Unfortunately this issue will be way above the ACA and TT viewers heads, though I'm sure they would spin it for all its worth. All you'll get is one of the PR lambs to stand in front of camera and spout all sorts of excuses. What about one of the ABC news shows?

Koganei writes...

I was surprised at the number of ports they decided to repair

Just looking at the TW reports after I managed to get one. They must of done something similar as there are now 2 ports free on my DA. I wonder if they repaired a few ports or if they did expand the capacity then it must of allocated a lot quickly.

Well no. 95 went in it will die ...like all the others before it ... *sigh*

tm32 writes...

Unfortunately this issue will be way above the ACA and TT viewers heads, though I'm sure they would spin it for all its worth. All you'll get is one of the PR lambs to stand in front of camera and spout all sorts of excuses. What about one of the ABC news shows?

Btw thanks for that nice comment over on my blog page :P

tm32 writes...

Just looking at the TW reports after I managed to get one

I hope u mean the ADSL Reports on the TW Link that was pasted yeatreday.

How often are these reports updated from your experience????

M&S@MATE writes...

How often are these reports updated from your experience????

Usually every Monday IIRC

mordie writes...

Contact TPG directly and ask them is it due to no ports on the CMUX/RIM or is there another reason. Sounds like they tried a transposition and it failed. If it's ports then well to "port lotto"!

I enquired with TOG and here is their reply

"Thank you for choosing TPG Internet as your preferred Internet Service Provider.

The situation is that we've been advised by the telephone infrastructure provider in your area
that the phone line you've nominated is currently using fibre-optic cables (pair gain), which
is incompatible for ADSL.

Telstra has already investigated the matter but presently they are unable to provide the
cabling infrastructure between your location and their exchange for the ADSL service
to be installed in your service phone line."

What does it mean???

M&S@MATE writes...

What does it mean?

At the time of assessment no ADSL capable infrastructure was available to use to provide you with an ADSL capable line. Try again.

canon1d writes...

At the time of assessment no ADSL capable infrastructure was available to use to provide you with an ADSL capable line. Try again.

If ports will be come available (by some magic) will they provide me ADSL Connection or the fibre optic crap will become the stumbling block.

Has anyone had similar explanations from their ISP before??

canon1d writes...

Why would they if the investment will be overtaken by FTTN?

Because it is still a long while before that happens?

tm32 writes...

That's 93 chances isn't it?

I agree. You've already given them enough chances.

M&S@MATE writes...

The situation is that we've been advised by the telephone infrastructure provider in your area
that the phone line you've nominated is currently using fibre-optic cables (pair gain), which
is incompatible for ADSL.

Wtf? That's new to me. Fibre-optic cable? That's pair gain? Am I missing something?

Koganei writes...

Wtf? That's new to me. Fibre-optic cable?

Fiber to the green box then copper to your door. That's what a RIM is (or have I read 102 pages on this topic and still not understood anything!!)

The day finally came... I am out of RIM Port Hell!!!

Failed Applications (recent):
Westnet: I
Amnet: I
Telstra: II
Internode: I
TPG: II
iiNet: I
Netspace I

I placed a similar amount of applications a year ago when I first moved in to this house. I then struggled with that abominable product known as VirginBroadband for a few months before giving it up.

Last week I saw a long trench being dug up along the main roads near the RIM's. Today I received a notice from Bigpond: Your ADSL line is being provisioned! I now have line sync and have confirmed codes will be on my line by tomorrow :)

I didn't need to put in as many applications as you Mordie, but the saga lasted just on 12 months. I am ecstatic I can now get Broadband again! Thanks for all the advice/support from the people following this thread. And don't give up! Keep applying, try the tips and tricks suggested & get petitions together if possible.

On a final note, I am happy enough to stay with BP since they have hooked me up, BUT there are better plans out there. Does anyone know if there is a cooling off period for the 24month contract? BP were amongst many others that intially rejected me so I'm not sure if I can claim they were favouring my application?

On a final note, I am happy enough to stay with BP since they have hooked me up, BUT there are better plans out there. Does anyone know if there is a cooling off period for the 24month contract? BP were amongst many others that initially rejected me so I'm not sure if I can claim they were favouring my BP application over other ISP's?

M&S@MATE writes...

What does it mean???

I think Flavo1 is right. ADSL basically requires copper all the way back to the DSLAM. A RIM has fibreoptic from the exchange to the RIM, and then copper from the RIM to the house. Thats why RIMS are incompatible with ADSL. Telstra get over this by installing a mini-DSLAM (minimux) in the RIM which then takes the signal from the copper , splits it into Voice/data components and sends it down the fibreoptic. From the tone of this message it seems to be saying that your RIM is not ADSL enabled.. but of course it could also mean there are no ports - you need to look up the Telstra wholesale reports with your address and check it out.

iccoffee writes...

I think Flavo1 is right. ADSL basically requires copper all the way back to the DSLAM. A RIM has fibreoptic from the exchange to the RIM, and then copper from the RIM to the house. Thats why RIMS are incompatible with ADSL. Telstra get over this by installing a mini-DSLAM (minimux) in the RIM which then takes the signal from the copper , splits it into Voice/data components and sends it down the fibreoptic. From the tone of this message it seems to be saying that your RIM is not ADSL enabled.. but of course it could also mean there are no ports - you need to look up the Telstra wholesale reports with your address and check it out.

I have checked ADSL Reports on TW Website where it clearly states that there are no ports available. I spoke to Telstra as well and they as told me that there were no ports available. Even more confused now !!!!!!!!

Since fibre has more bandwidth I would have thought that they would be multiplexing lots of other signals through the fibre, which means there might be a lot of people in my area/street are in the same boat as I am. Isn't it?

The only way out is keep applying and pray>>>>>>>>­ >>>>>>>>>­ >>>

M&S@MATE writes...

The only way out is keep applying and pray>>>>>>>>­ >>>>>>>>>­ >>>

yep, my 95 application went in and I didn't receive the email with the DN number so I can't check it at home. I have a printout at work (have a nice pile of BP order print outs along with many pdfs :P ). Last check before 4pm it was "Awaiting confirmation" I'm betting it's dead by now - find out in the morning I guess:P

Hi

Like Mordie I am in Point Cook and trying to get ASDL, I tried to get TPG but got the same error message as he did, not quite sure what to do now..Having just come from the UK I find all this lack of ASDL in places rather bizarre

So apart from writing begging letters what should I do?

Hero boy writes...

Does anyone know if there is a cooling off period for the 24month contract?

There is no cooling off period once you have plugged the modem in and used the service unless it was a "cold call" or door to door sales contract. If you cancel before using the service you are not under contract but I think you may risk losing the port if you cancel.

BP were amongst many others that initially rejected me so I'm not sure if I can claim they were favouring my BP application over other ISP's?

They would claim (rightly) a "network upgrade" allowed you to connect so the switch with no penalty process would not apply

welcome to Point Cook Fenton, the ADSL BLACK HOLE of the universe.... I had to wait two years till I got it in Point Cook... and Point cook is out of ports in many areas.. and there are NO UPGRADES on the horizon.... so you can try wireless... which is only available in 50% of point cook.. the rest of the joint is in a dead spot! so your real choice is move out.... or wait for years for Telstra or do something one day... I am sorry there is nothing else you can do.. as Telstra dont care, the deputy prime minster doesn't care (Point cook is her electorate)... and no one wants to listen anymore... so you are stuffed....

POINT COOK. = DEAD ZONE!

mordie writes...

Btw thanks for that nice comment over on my blog page :P

Ok, to the muppet that's decided to impersonate my userid on mordies blog page, could you please stop. Your wasting your time. wont don't you do something constructive like working to improve your companies broadband infrastructure instead of spreading misinformation.

toony writes...

There is no cooling off period once you have plugged the modem in and used the service unless it was a "cold call" or door to door sales contract. If you cancel before using the service you are not under contract but I think you may risk losing the port if you cancel.

Correct me if i am wrong, but isn't one of the problem for people who are serviced by RIM's that once a port is assigned to a property/phone-line, it is removed from the pool of available ports for ~6 months?

Conundrum writes...

Correct me if i am wrong, but isn't one of the problem for people who are serviced by RIM's that once a port is assigned to a property/phone-line, it is removed from the pool of available ports for ~6 months?

Theoretically yes but in this case I don't believe it applies because you haven't connected (I stand to be corrected on that).

Edited - I think something is crazy with this new format

95th Application is still in awaiting confirmation as at 7:20am Victoria time. I'm surprised it didn't die yesterday afternoon / last night.

[wow the change in the forum format is freaky!]

WOW, a new look :)

time to get that phone number for ACA mordie ;-)

no.95 is still awaiting confirmation ...or the feed from AXIS and the web order aren't working :P ...

See what happens....

I made my 12 application on Sunday, after seeing there were 2 ports available in Kelso NSW. One day and the tracking said my application was successful. I was wrapped, 4 months ive been trying. I had been checking tracking on BP website everyday to find a date it would be activated. Yesterday the date was listed as 17th April, so i called BP, only to be told it had been withdrawn as no Ports available. I was shocked. Normally the application was rejected in one day, this took 4 days. So what on earth happened to the 2 ports i say. I rang Telstra Countrywide, the guy said, no upgrade in that area until possibly GOV makes up their mind what they will do . So Wireless is the only way to go. He also informed me that Plans are being looked into, higher download limit and pricing. What happens if you want to network your house, how on earth is this done with NG wireless? unless you buy a $900 router. ? not in my budget.

BP hasnt made it easier for anyone. !!

Status:
Parked

Thanks for choosing BigPond Broadband ADSL.
We're currently working on your request and once we've verified a few details we'll contact you by phone or email with an update on the status of your order.

Date Order Submitted:
03 Apr 2008

Order Number:
DN1292xxxx

Order Completion / Activation Date:
21 Apr 2008

This is the date that your BigPond Broadband will be made active on your phone line.

What the hell does "parked" mean?

mordie writes...

What the hell does "parked" mean?

They thought you were getting sick of seeing "Held" all the time so they made something else up to amuse you. =P

mordie writes...

What the hell does "parked" mean?

Park = Held.

Nar, found out that a CSR tried to contact me yesterday to say application 95 failed they had pulled the AXIS record and left the order status in "Parked" ...

No. 96 is in ...*groan*

Hello... ACA... I have a story for you......

?Normandy? writes...

Hello... ACA... I have a story for you......

:P

onto 97 ...96 died with in an hour of submission --alternative path check via bots at the exchange failed(so the CSR told me)...like hmm yeah they saw the CMUX :P

I finally got my phone socket installed today and...I have no line sync.

Called Internode, told the CSR my problem and as soon as I said "Telstra repaired some faulty ports for me and so I got one", he said "Ah, yup, then no doubt it's a Telstra fault then."

He said that released ports require two tech. call-outs. But Telstra usually only sends the first one to work on the exchange end, but never send the second one to work on the RIM end.

This is the one time I'm gonna ask canon1d to clarify.

canon1d, if you could.

On another note, when the cabler installed my phone socket, he wasn't sure if two or four wires were required for ADSL (he's a rookie). I have four wires connected at the socket in the master bedroom, so he just extended the four wires from that socket to this one.

What I want to know is, since ADSL uses only two wires (the same two wires a phone uses), will the two extra unused wires affect anything? It is standard telephone cable and not CAT5/CAT5E.

Koganei writes...

He said that released ports require two tech. call-outs.

Not for a faulty port (assuming your PSTN service is working).

But Telstra usually only sends the first one to work on the exchange end, but never send the second one to work on the RIM end.

The explanation fits more closely with a transposition that has gone wrong.

Koganei writes...

he wasn't sure if two or four wires were required for ADSL

technically adsl can work on only one wire, although not very stable.

LIKE WIRELESS THEN :) LOL!

Yeah, you get that alot when your in that situation..

canon1d writes...

The explanation fits more closely with a transposition that has gone wrong.

Well, whatever it may be, so long as they fix it.

Mordie you should start putting in your FTTH applications now!

Loving the commentary!

Cheers WTW

Koganei writes...

What I want to know is, since ADSL uses only two wires (the same two wires a phone uses), will the two extra unused wires affect anything? It is standard telephone cable and not CAT5/CAT5E.

Almost every lead-in wire from the pit out the front of your house in the street to the network boundary point will have 2 pairs in it.
This makes it MUCH easier when a 2nd line needs to be installed - just hook up the 2nd pair in the pit to a pair in the street and the 2nd line is provisioned, or if the first pair goes faulty for some reason.

Therefore the two extra wires will NOT affect anything.

RIM Demand Register! writes...

mordie you should start putting in your FTTH applications now!

ah ok and where do you do that? :P

Loving the commentary!

nar, it's sad really....They KNOW how much I want the ADSL port and they KNOW how many applications I've done - I've made the top of some internal report! hahaha- and yet they are still sitting on their hands ...

Really thought the last email to 3 top TCW managements might have got some notice of the situation but not one offical reply...

oh well be onto my next application with in the hour :P

the latest info I have is that you never get a port till such time as they upgrade.. and there are NO UPGRADES being funded anymore till next year some time....

?Normandy? writes...

the latest info I have is that you never get a port till such time as they upgrade.. and there are NO UPGRADES being funded anymore till next year some time....

and can you cite your source of this information?

mordie writes...

and can you cite your source of this information?

When I spoke to a Telstra CSR, he told me that there are no ports in exchancge and when the govt. takes a decision, they might look at upgrading the exchange.

mordie writes...

Really thought the last email to 3 top TCW managements might have got some notice of the situation but not one offical reply...

Chase them up, you have to be persistent.

mordie writes...

...
and can you cite your source of this information?

Simon Hacket (CEO of Internode) has mentioned this on many posts....

M&S@MATE writes...

When I spoke to a Telstra CSR,

I have also had this from Telstra directly when speaking to them, and so have several people I know.. it now seems to be a party line.. there WILL BE NO UPGRADES to ports till the Government makes a decision, and we dont expect any upgrades to ports till 2009!

Well application 98 is dead - with in an hour ...they really want me to hit 100!!!

with the current state of play you will hit 200 this time next year.... its really time for the phone call..... its your call as they say :)

?Normandy? writes...

its really time for the phone call

100 applications, how may months and probably the longest thread in WP's history. Pass the story onto TT/ACA. Perhaps if we all sent the story hint in they might run with it.

tm32 writes...

100 applications, how may months and probably the longest thread in WP's history. Pass the story onto TT/ACA. Perhaps if we all sent the story hint in they might run with it.
?Normandy? writes... its really time for the phone call

100 applications, how may months and probably the longest thread in WP's history. Pass the story onto TT/ACA. Perhaps if we all sent the story hint in they might run with it.

Is it worth collecting stats in whirlpool and maybe highlight areas in the country are affected by this curse. During the Sunday Program on CH9, sometime Federal Ministers are interviewed. Is it worth also sending to them.

hmm order 98 go killed in 23 mins! just spoke to a CSR to get the AXIS/web order canceled ready for a new order ... ...no. 99

HI Mordie

Yeah I have wireless and its costing me a fortune, I have to say its a bit of a culture shock after what I had in the UK

and yes we are thinking of moving out, its not only broadband that makes Point Cook a Black Hole in my opinion LOL

Interestingly I typed my phone number and address into bigpond braodband and it is offering my ASDL2..I have my doubts though

Fenton writes...

Interestingly I typed my phone number and address into bigpond braodband and it is offering my ASDL2..I have my doubts though

Like it would for most of us. This has been discussed many times before, that's just an initial check to see whether your exchange is capable of providing you with ADSL, it does not take into account port availability.

M&S@MATE writes...

When I spoke to a Telstra CSR

hmm CSR don't know the infrastructure situation. They are feed what the techs want them to be feed. Not having a go at the CSRs here as I really do mean they aren't given the right information or any information on whats happen at the local exchanges ... I know a CSR who has emailed techs about my case and they only send back the "no ports" response when the techs can see all that is happening... I've had no problems with a high percentage of the CSRs to date :)

Mind you, I have had occasions where I've had to correct CSRs on information they give me -eg the infamous "they physically check the CMUX each time you log a order (that was after 55 orders)" and the confusion behind them calling my local CMUX an exchange... I'm pretty sure it's what they have been told by others...

Fenton writes...

Interestingly I typed my phone number and address into bigpond braodband and it is offering my ASDL2..I have my doubts though

If your in the Point Cook CMUX/RIMed area you can't get ADSL2 ...you have to have a direct path to the exchange on copper. Only way around it is if an ISAM has been installed -at 100K a pop I don't think so :P

Have you tried a few applications -even ADSL1? When you get a rejection ring the ISP and check the reason for it --They should be able to give a clear reason over the phone to the issue. If not get them to ring TW to find out more for you...

Well, Telstra fixed the fault and I got line sync yesterday. So I can now officially say I am out of port hell.

I will continue to follow this thread until the day mordie gets a port, and on that day, we will have a Whirlpool party. =P

Koganei writes...

I will continue to follow this thread until the day mordie gets a port, and on that day, we will have a Whirlpool party. =P

just as long as its not like this internet party......

gprime.net/video.php/reallifevsinternet

Koganei writes...

Well, Telstra fixed the fault and I got line sync yesterday. So I can now officially say I am out of port hell.

Well done mate! I still pop in a few times a day to see how everyone's going..

Has Mordie reached his century (100 applications and raised his bat?????

yo guys, i am one of you as well :( pair gain system hell.
Just wondering if I keep put in application to any ISP, will telstra install it or are they gonna ignore it for like few months before they install it? or they are waiting for money from government?

I live in Bentley (WA) with Cannington exchange and there is no port available.

If I install a new phone line in my house, it wont have any guarantee that I can get ADSL line, correct?

Lets say they install 48 new ports in 1 exchange, is that mean, only 48 phone lines can have adsl connection?

siawkia writes...

am one of you as well :( pair gain system hell.
Just wondering if I keep put in application to any ISP, will telstra install it or are they gonna ignore it for like few months before they install it? or they are waiting for money from government?

If you are on a RIM (usual form of pair gain that blocks ADSL) all you can do is keep applying. It could take years to get a port or it could happen tomorrow - welcome to RIM port Lotto. What are they waiting for? Probably FTTN which means they aren't going to add ports to existing devices in most cases.

I live in Bentley (WA) with Cannington exchange and there is no port available.

That may be different. If you are connected directly to the exchange there is somewhat more hope of them adding ports. You need to work out if you are so connected.

If I install a new phone line in my house, it wont have any guarantee that I can get ADSL line, correct?

If you already have a line there is probably little point in a new one. If you don't have a line you can apply for an NPGDSL which ensures the line is capable of ADSL but still doesn't guarantee a port.

Lets say they install 48 new ports in 1 exchange, is that mean, only 48 phone lines can have adsl connection?

If they install additional ports in an exchange it will be far more than 48 but yes the number they install will be able to serve that number of ADSL connections. They may install 48 more ports in a RIM but that is unlikely.

M&S@MATE writes...

Has Mordie reached his century (100 applications and raised his bat?????

He has gone quiet. Perhaps he has reached 100, the tv story is done and he is not allowed to comment now ?

tm32 writes...

He has gone quiet. Perhaps he has reached 100, the tv story is done and he is not allowed to comment now ?

hahaha LOL

nar, just some behind the scene things happening I want to get confirmed before posting about them :P

Plus I just don't want to jinks it :P

tm32 writes...

He has gone quiet. Perhaps he has reached 100, the tv story is done and he is not allowed to comment now ?

Or he may have got out of the Port Hell hopefully.

M&S@MATE writes...

Or he may have got out of the Port Hell hopefully.

nope not out yet...

just think of the money you would make out of an ACA STORY.. it will be enough to afford 3G for a few months :) :LOL

I'm playing the Rim Port Hell game also, but only on no.4 app over at Blue Haven. At least I can go fishing while I wait for the rejection SMS ;-) Fingers crossed for you Mordie

mordie writes...

nar, just some behind the scene things happening I want to get confirmed before posting about them :P

Interesting, good luck!

I'm *almost* out of RIM port hell, the RIM I'm on is off the Bohle exchange in Townsville, word from Telstra CW rep. is that it's been upgraded in the last week or so, then it was an issue of convincing my ISP of that, and now Telstra are saying they want to charge us $300 to install a new line to replace our old one, and then we'll be able to get ADSL... needless to say, since we only moved into our place four months ago and paid a line installation fee then, we don't want to pay that amount again. Hopefully it will be resolved in the next few days, and our five months of dial-up hell will be over.

Not sure if it was coincidence or not, but we did some of the things that others have said aren't worth the effort - went to our local rag (and they actually did an article), talked to our local MP, got the neighbours involved in talking / complaining to Telstra, etc... I think every little bit helps. Good luck mordie, been following your plight for a while now, and feeling your pain.

cjag writes...

the RIM I'm on is off the Bohle exchange in Townsville
cjag
Check out page 28 of todays Townsville Bulletin..."Faster Broadband on the way says Telstra".

This must be some kind of record for Mordie, he hasnt posted his latest rejected/held post. I think we can all say that we hope that something has come through for you at long last.

tm32 writes...

This must be some kind of record for Mordie, he hasnt posted his latest rejected/held post. I think we can all say that we hope that something has come through for you at long last

hmm not yet ...awaiting confirmation... I'm still in port hell for the moment.

I know my DA or RIM or whatever the *ell you call the green thing in the street is full - fortunately i have ADSL but what i cannot seem to get a straight answer on is why not ADSL2? are there examples of people who are on these devices with ADSL2 etc - if so, are they only provided with service from Telstra or have they managed to get it from another party???!!!

MarvinP32 writes...

I know my DA or RIM or whatever the *ell you call the green thing in the street is full - fortunately i have ADSL but what i cannot seem to get a straight answer on is why not ADSL2? are there examples of people who are on these devices with ADSL2 etc - if so, are they only provided with service from Telstra or have they managed to get it from another party???!!!

CMUX/RIMs can't technology do ADSL2+ out of the box. The only way you can get it is if i) they have installed and ISAM (100K a unit) or ii) if your line is transpositioned to a copper line back to the exchange by passing the CMUX/RIM all together - then it will still be subject to distance and line noise ...

I'd like to know about the examples of people getting ADSL2+ thorugh a CMUX/RIM if it is true..

Presumably the ISAM (or equiv) would be a key component in the FTTN/H etc proposal? there are lots of these green boxes scattered around the country serving (or sentencing!) many thousands (probably millions) of customers.

MarvinP32 writes...

there are lots of these green boxes scattered around the country serving (or sentencing!) many thousands (probably millions) of customers.

yep, know all about it :) Hence this three part thread I started in June last year :P

a friend of mine who recently moved into our street was faced with "no ports avail". as a workaround, he installed a wireless system on his roof to pickup ADSL from his "in-laws" up the hill, a few hundred meters away. apart from a very small latency issue - he is back online and happily sharing their connection.

in all fairness - he just could NOT stomach signing up for NextG!

MarvinP32 writes...

in all fairness - he just could NOT stomach signing up for NextG!

who can? I mean it's a mobile network not a home "viable broadband solution" as They keep trying to tell me :P

Come on Mordie - I don't know about everyone else but I'm dying to find out whats in the wind for you?!!

iccoffee writes...

Come on Mordie - I don't know about everyone else but I'm dying to find out whats in the wind for you?!!

They probably cut off his phone line so he no longer even has dialup to make applications online :)

toony writes...

They probably cut off his phone line so he no longer even has dialup to make applications online :)

The Telstra "Kan't Get Broadband" (KGB) have been monitoring his applications and are determined to make sure he doesn't reach the magic 100. If you get a knock on the door Mordie and see two guys in dark suits with dark sunglasses.. run!

iccoffee writes...

The Telstra "Kan't Get Broadband" (KGB) have been monitoring his applications and are determined to make sure he doesn't reach the magic 100. If you get a knock on the door Mordie and see two guys in dark suits with dark sunglasses.. run!

LOL :)

Well, the only truth in the above statement is they know how many applications I've made...apparently I made the top of some internal report :P

Sadly, It's going to be a few weeks before I know what is happening. That said, once I know I'll post -in any case don't want to say anything until something actually happens...

I was informed that I was the highest several of the internode CSR's had seen. That was in the 40's. Clearly they hadn't seen your record Mordie.

If your 'secret plans' work (and we all hope they do), then it appears that anyone who really needs a connection/free port just needs to apply as much as possible to get the app count up. Its no good as other posters have said they only apply once a week or so...

tm32 writes...

if your 'secret plans' work (and we all hope they do), then it appears that anyone who really needs a connection/free port just needs to apply as much as possible to get the app count up. Its no good as other posters have said they only apply once a week or so...

It's not just reapplying that helps ...there are other pro-active things you need to do along the way - letter writing to PMs,local councils; etc ...

oh an applying over time not just the number of applications I think factors into it.

Once I know what happening for sure I'll post what I did over the 10 months ...

I was informed that I was the highest several of the internode CSR's had seen. That was in the 40's. Clearly they hadn't seen your record Mordie.

It's hard to hit 100 application through internode -they don't drop applications in 23 -40 mins ;)

This is my favorite Soap Opera. I have read every post in the 3 threads over the months. While I hope that Mordie does get his ADSL at some point ;) What will I read at work when the drama is over?!

Wubbits writes...

This is my favorite Soap Opera. I have read every post in the 3 threads over the months. While I hope that Mordie does get his ADSL at some point ;) What will I read at work when the drama is over?!

Another persons plight ...seriously, there are heaps and heaps of people with the same issue they just haven't made a noise about it :/

edit: you can read my blog (when I create it) on my MythTV experimenting (when I get back online):P

edit: and I'm not out of Port Hell yet ...

Wubbits writes...

This is my favorite Soap Opera.

We'll work on getting Mordie a girl friend... that should string along a while ;p

RIM Demand Register! writes...

We'll work on getting Mordie a girl friend... that should string along a while ;p

Hmm already have a missus ...thanks though :P

(I've driven her crazy with this broadband saga :P)

You'll just get out of hell then she'll want to move to a new place

RIM Demand Register! writes...

You'll just get out of hell then she'll want to move to a new place

Bahahahaha nar, given how much time we spent on getting this place planned right (we didn't know to check for the ADSL availability or the ports problem until we moved in) the only way we are leaving this place is if we win lotto (the real lotto not port lotto)...:P

mordie writes...

It's hard to hit 100 application through internode -they don't drop applications in 23 -40 mins ;)

I've had them reject and held within an hr at times from the 'Node. Especially just after the TW reports drop on mon/tue. I can only assume that TW rejected outright any rejected applications for a time period after they regenerate the reports. I would say on average I got through 3 to 4 per week, and ALWAYS making sure there was an application in before the weekend.

Incidentally checking the TW reports for my DA after a few weeks still shows 2 free ports.

Wow!

I just checked TW and to my surprise, my "DA" now reports 1 port Available. I just put my 13th ADSL application in. This time with internode.

I have been a bit slack with applying for DSL lately as I applied for the ABG and seems that I am eligible. Thus, I am in the process of confirming a date to get my subsidised Satellite dish installed. If DSL comes through, I guess I will cancel that.

tfer.

That TW excel sheet is dated the 4th of April - it's a bit old now :P

Yes it is.

Also, the line that says there is a port available, has 2 DAs listed. My DA, and another. I am not holding my breath. That's for sure!

mordie

Looks like TW has placed a lot of fielders and not allowing you to one more to reach your well awaited hundred.

The suspense is becoming unbearable

M&S@MATE writes...

mordie

Looks like TW has placed a lot of fielders and not allowing you to one more to reach your well awaited hundred.

The suspense is becoming unbearable

hahaha I'll let you know when I know ...Gawd it's been weird not ringing the BP CSR (matt) in the morning to get an order that's in "held -contact us" canceled or withdrawn to place another in. ..and for thr record the waiting is killing me too :P

All the best of luck in your search for the ADSL Mordie!

Hopefully you won't have to make the 100th application.

I've lodged 3 apps and lost out each time. Last one went to the TIO, which were very diplomatic but a waste of oxygen in the fight to get the same technology as my neighbours.

Was considering going with Optus Wireless, but a bit shaky about the reports you read about the slow speeds they get in some areas. I have been 'told' by an Optus person I can get 3G connection speeds in my area (Mardi-Wyong, NSW) but I suspect Murphy's Law is lurking in the background, and once I sign up I'll end up with the same dialup speed and stuck on GSM wireless connectivity.

This thread and the previous one has given me hope of doing constant applying, and I see Internode has the reapply key to resubmit ADSL applications.

Mordie -or others, if you have any tips other than being persistent and possessing superior patience, I'd be greatly appreciated.

Hi All,
I have joined the ranks of the unholy in no port hell.
on my 5th attempt with internode.

Mordie, i have read all 3 parts of this epic thread and want to say that at the very least it has given me some hope.

Mordie, you didn't break there system did you. They only had room to store 2 digits in the database and your 100th application was or did break there system?

Hi All,

Earlier today I saw surfed on to TW site and saw to my amazement there was a supposed free port for my DA. I quickly applied via internode. The TW report was from the 4/4. Later today an updated report was put on TW, and again my DA has "no ports available". I checked my internode order status just now. It has changed from somthing like, "requesting carrier to confirm availability" (or something to that effect). To the following:

"Overall Status Provisioning is in progress

Detailed Status: Confirmed: Carrier has confirmed service as deliverable, provisioning work is now being undertaken

Carrier Advice ADSL New Request In Progress (ETA: 18-04-2008)"

Does the above actually mean anything? Will I be shafted once again? Can the order change back to "Held" if I got an ETA? This has happened before right?

Any feedback appreciated.

tfer

Hi

tfertodd writes...

Does the above actually mean anything? Will I be shafted once again? Can the order change back to "Held" if I got an ETA? This has happened before right?

Hmm at this stage "don't count your chickens until they hatch!" ... The first ETA is on the check on the main exchange in your area. Wait a few days and see if the status changes - They do a second check on the path to your house which is where they might see your CMUX/RIM as "no ports" or something else...

If you end up with a rejection ring node and just get them to confirm the reason for the rejection - the email they send out on a rejection lists a few reasons you want to know the real reason then you know for sure what your dealing with...

tm32 writes...

Mordie, you didn't break there system did you. They only had room to store 2 digits in the database and your 100th application was or did break there system?

don't think so ... I'm just waiting for some information to be confirmed..I hate the waiting but it's likely to be a few weeks off yet :/

tfertodd writes...

Does the above actually mean anything? Will I be shafted once again? Can the order change back to "Held" if I got an ETA? This has happened before right?

That's why its important to always have an active order in the system. Keep re-applying via internode. Seeing as there was a free port you would of stood a good chance of getting it. Now its looking unfortunately doubtful.

Remember there is NO queue, its a system of apply-held-reject over a few days.

tm32 writes...

Remember there is NO queue, its a system of apply-held-reject over a few days.

or in Big Ponds case a few hours or less :P

I'm also after some help getting off a RIM in a new estate. From what I've read, I need to figure out if there is a copper line that I can be transposed to, and then I need to apply to be transposed.

Is there some way I can find if there is a spare copper line? And who do I apply to to be transposed, if there is a spare line?

JMs. writes...

'm also after some help getting off a RIM in a new estate. From what I've read, I need to figure out if there is a copper line that I can be transposed to, and then I need to apply to be transposed.

Is there some way I can find if there is a spare copper line? And who do I apply to to be transposed, if there is a spare line?

Only way is to apply to an ISP that tries a transposition as part of there ordering eg Internode. There is no way (other than knowing a Telstra Tech maybe) of finding out if there is any spare copper.

tfertodd writes...

Hi All,

Earlier today I saw surfed on to TW site and saw to my amazement there was a supposed free port for my DA.

Looking at the TW Reports, in our AREA it says that all DA's (DA063, DA064, DA065) together account for a total of 481 ports. Does this mean that only 487 households can get ADSL?

your service conversion to adsl depends upon how the service is provided now ... by looking at the database info about the route under your phone number .... if it is thru a rim type cabinet via optical fibre (this is fttn) then adsl can only be connected if adsl port is available at the rim (with a truckroll to get a field worker to adjust the connection at the rim) ... if there is no spare adsl port available in the rim you are notified and the order goes to HELD-ORDERS for the rim to be upgraded with additional ports ... the rim will not be upgraded for spare ports until there is a held-order in the systems ... if you cancel your order there will be no order in the systems ... ... if your service is copper all the way from the exchange to your premises you must be under 4.5km from the exchange for adsl and there must be a spare adsl port in the exchange available for you - or - the order becomes a held-order for exchange ports upgrade .... ....( im ex-heldorders guy )

rob111 writes...

im ex-heldorders guy

And out-of-date as a result.

if there is no spare adsl port available in the rim you are notified and the order goes to HELD-ORDERS

No longer. Orders are not held for no CAN port.

why do you want to transpose from rim to copper ?... shortage of adsl ports?... ... being a new estate it is probably rim / optical connected only as this is the new age stuff with copper to premises from the cabinet .....

...no longer held-orders ....... i will have to find what happens now .... .... no held orders - no service guarantee $$ problems to be paid out .... fixes that then heh .... ... how do we add the quote to this..?

rob111 writes...

... if your service is copper all the way from the exchange to your premises you must be under 4.5km from the exchange for adsl

Another furphy. There is no absolute distance limit.

...how do we add the quote to this..?

Try highlighting the words and hitting the "insert quote" button.

rob111 writes...

...no longer held-orders ....... i will have to find what happens now

Rob111, the orders that are placed in HELD are now deemed a rejection. The normal process is now: new order -->awaiting confirmation -->(held -->rejection/canceled).

An investigation, if there is one, is at the "awaiting confirmation" stage. Big Pond Held orders usually have a notice to contact them about "other broadband options" which means they can't give you ADSL for X reason so they are going to try and sell their so-called "viable alternative broadband solution" nextg onto you..At that point unless you ask for the order to be canceled it will sit in the system for a few days before it is dropped. At the HELD status the AXIS system has gone to the "not going to happen this time" code :P

oh and I hate it when CSRs forget to kill the order in both systems when you ask for the order to be canceled at the HELD stage :P

Anyways, after Nth applications if goes into automatic -one CSR said my applications where in bot check of the exchange towards the end of my current run of applications.

hmmmm
my order has been held for a couple of days (applied with internode)
are you guys advising that i should cancel it and reapply?
this is my 5th attempt and I received a held sms and email from internode which didn't happen the last 4 times it just got rejected and that was that....i must admit the notice that it was held and the fact that it has not been canceled in a couple of days got me a little bit excited thinking that they might actually be doing something....please let me know if i am just wasting time sitting on the held status.

m0e writes...

my order has been held for a couple of days (applied with internode)
are you guys advising that i should cancel it and reapply?

No, Internode are different - In internodes system it's at the "Awaiting confirmation" level. - I was talking about Big Pond system.

When I was applying through Internode I let it run it's course - The Internode feed from Telstra is pretty much batched anyways so you have no idea if it's not going anywhere until they get the rejection from Telsta Wholesales.

M&S@MATE writes...

Looking at the TW Reports, in our AREA it says that all DA's (DA063, DA064, DA065) together account for a total of 481 ports. Does this mean that only 487 households can get ADSL?

Yes. This is my understanding. Thoses DAs you mentioned are serviced by only 487 DSL ports. Unless you can be moved onto a copper path all the way back to your exchange (seriously doubt it), only 487 people can have a DSL.

mordie writes...

Hmm at this stage "don't count your chickens until they hatch!" ... The first ETA is on the check on the main exchange in your area. Wait a few days and see if the status changes - They do a second check on the path to your house which is where they might see your CMUX/RIM as "no ports" or something else...

My intenode order stills has a status of confirmed. It has bee like this since Tuesday evening. Internode SMSd the password to me yesterday. ETA is specified as 18/4. I still won't believe anything till I see the synch LED lit up.

and...........rejected.
guh!!!

tfertodd writes...

Yes. This is my understanding. Thoses DAs you mentioned are serviced by only 487 DSL ports. Unless you can be moved onto a copper path all the way back to your exchange (seriously doubt it), only 487 people can have a DSL

Very strange that only 481 people can have ADSL. Obviously a lot of small business people have taken it leaving the remaining for the households - which really sucks.
Looking at the next suburb I can see there around 300 ports available and I know for a fact that this suburb is not densly populated as ours.
I have been told to have a word with local member of parliament.

Has anyone tried approaching INSIGHT progam on SBS???

M&S@MATE writes...

Looking at the next suburb I can see there around 300 ports available and I know for a fact that this suburb is not densly populated as ours.

Welcome to life in RIM port Hell. It sux. My DA has no ports available. The next DA has 25 ports free. This DA services streets that are literally 100m from my house. It is frustrating. I totally understand your dilemma.

tfertodd writes...

Welcome to life in RIM port Hell. It sux. My DA has no ports available. The next DA has 25 ports free. This DA services streets that are literally 100m from my house. It is frustrating. I totally understand your dilemma.

Worse part is they will not move you to another DA that has free ports so you have to hope that the DA your on is not at the max number of ports available - Now finding out how many ports your DA has is virtually impossible ..It's not common knowledge - only a Wholesales tech can tell you.

tfertodd...

Ring them up and ask. I had the same thing. If the confirmed status has lasted more than 24hrs there every possible chance you have a free port. They should be able to ring TW and confirm what the status is.

Less than that and its TW making a mistake, which i had one point.

Good luck!

My 5th ADSL application is HELD with Internode (my 1st time with them).

Await reject notice in the near future I suspect, although there's been a few folks moving in our street -does that give me any better hope if there's an empty home or two? Suspect not judging by the past comments about the quarantine issue.

Is it a quicker turnaround from start of application to final rejection by lodging applications online with Telstra? Are they quicker than Internode?

Asa Foetida writes...

Is it a quicker turnaround from start of application to final rejection by lodging applications online with Telstra? Are they quicker than Internode?

Don't think the time of the processing at Telstra isn't any different it's the way the orders get feed back to the ISPs.

Await reject notice in the near future I suspect, although there's been a few folks moving in our street -does that give me any better hope if there's an empty home or two? Suspect not judging by the past comments about the quarantine issue.

Nope, possibly not ..no ports and the quarantine of ports aren't going to make it easy - do you know that any of the houses had ADSL?

tm32 writes...

tfertodd...

Ring them up and ask. I had the same thing. If the confirmed status has lasted more than 24hrs there every possible chance you have a free port. They should be able to ring TW and confirm what the status is.

My Internode order still in "confirmed" status. Been like this since Tuesday evening. I tested the line last night, no DSL synch. I haven't called Internode yet. I thought I would wait until the ETA internode gave me. It is today (18/4)!

I am not confident of this, I reckon TW has stuffed up. I thought if it was gonna happen it would have been active yesterday.

The shafting will cometh!

On the other hand I just 2 minutes ago received a SMS to tell me that my ABG application is successful and I must now book an installation date to have the Satellite dish installed.

The Satellite plan is 80/month, 3GB+3GB, 512/128. Hardly comparable to DSL, but since due to ABG the installation is free and there is no lock in contract, this is worth a try IMO.

Perhaps other people should try for ABG so the government gets hit with a lot of $2000 AUD install bills!!!

tfertodd writes...

On the other hand I just 2 minutes ago received a SMS to tell me that my ABG application is successful and I must now book an installation date to have the Satellite dish installed.

Theres your reason to ring internode, find out whats going on.

hi all,
I was just reading about NPGDSL orders...
would ordering a 2nd line specifing NPGDSL get me a port?
I am on DA109 which on the TW spreadsheet is in 2 rows with DA111 (this entry shows 6 free ports) and the 2nd row is shared with DA112 which shows no ports. I checked on google maps which streets are on DA111 (which together with my DA show 6 ports) and I am fairly certain that I am infact on the DA109 which neighbours DA111 sooo...if I was to order a NPGDSL line would they connect it to the DA with the 6 free ports?

hope that makes sense.

tfertodd writes...

I thought if it was gonna happen it would have been active yesterday.

Why do you expect it to be active on the 17th when they gave you an ETA of the 18th? And an ETA is exactly what it says it is, an "Estimated Time of Arrival".

My service was provisioned one day after my ETA.

m0e writes...

if I was to order a NPGDSL line would they connect it to the DA with the 6 free ports?

They probably could but I doubt they will. I mean, if they could do that, it'd be easier to just jumper your current line rather than installing a new one.

m0e writes...

I was just reading about NPGDSL orders...
would ordering a 2nd line specifing NPGDSL get me a port?

Hi m0e,

I tried this but it didn't work. About 3 weeks ago I ordered a NPGDSL brand new phone line to be installed in my house. Telstra even gave me a date for the install. To cut a long story short, Telstra didn't show, I called the next day and they told me my NPGDSL order was "Held" and a technician would call me with the details. They haven't called me. And I haven't bothered to call them.

tfertodd writes...

I tried this but it didn't work. About 3 weeks ago I ordered a NPGDSL brand new phone line to be installed in my house. Telstra even gave me a date for the install. To cut a long story short, Telstra didn't show, I called the next day and they told me my NPGDSL order was "Held" and a technician would call me with the details. They haven't called me. And I haven't bothered to call them.

Did they give you a tech work order number?

If they did i'd ask them to check that number out -- I had a tech order once for something and found out it was an old tech job number a few days later...

Why do you expect it to be active on the 17th when they gave you an ETA of the 18th? And an ETA is exactly what it says it is, an "Estimated Time of Arrival".

My service was provisioned one day after my ETA.

I see your point. I am not sure why I expected it to be active yesterday. I think that at my old house some 4 years ago internode the DSL was active 2 days before the ETA. I am just being pessimistic. I will check this arvo.

Koganei writes...

Why do you expect it to be active on the 17th when they gave you an ETA of the 18th? And an ETA is exactly what it says it is, an "Estimated Time of Arrival".

My service was provisioned one day after my ETA.

Hmm where I was living before moving into my new house I had internode connected. It took all of 3-4 days but the ETA was 7-10 from when I lodged the order :P ... if it's not up by an hour before COB (ETA is today right) I'd be ringing.

tm32 writes...

Theres your reason to ring internode, find out whats going on.

I just rang internode. They told me that Telstra have until 7pm this evening to connect the service. I ask the CSR if he could please confirm with TW that there is in fact a free port, he said he could not. He said that usually if the order is confirmed that the service will be connected, but not always. So I must wait I guess.

thanks for the reply's...
I went ahead and ordered a NPGDSL line (eta is the 30th).
My logic is that if the neighbouring DA's are full (not the case for me) then i would expect it to be held....however since there are DA's very close by that have free ports they may very well connect the new line to that DA. I specifically asked that to be put in the remarks on the order so that the tech looks at the DA with the free ports.

I'll let you guys know how that goes. If it works then those of us in the frustrating situation of having free ports a few hundred metres away may have a work around...be it with a $300 [bribe] i mean connection fee to telstra....i can't believe i am giving them MORE money

m0e writes...

I went ahead and ordered a NPGDSL line (eta is the 30th).

Good luck!

m0e writes...

however since there are DA's very close by that have free ports they may very well connect the new line to that DA.

That would make sense, but we're talking about Telstra here.

And you realise you might still need to pay for the line even if you can't get DSL on it? Because strictly speaking, the NPGDSL code does not take into account whether there are ports or not. So they will install the new line for you and it will be "DSL-capable", so they satisfy the NPGDSL code, and charge you for it.

Koganei writes...

And you realise you might still need to pay for the line even if you can't get DSL on it?

Yeah I do realise that....I am not happy about it but what can I do?...my wife's business is going to fold and I am so far behind at work due to no broadband that I am willing to take the chance.

mordie writes...

Worse part is they will not move you to another DA that has free ports so you have to hope that the DA your on is not at the max number of ports available - Now finding out how many ports your DA has is virtually impossible ..It's not common knowledge - only a Wholesales tech can tell you.

www.telstrawholesale.com...x03.xls?from=web
link may change so this is the page i got it from.
telstrawholesale.com/pro...eports-plans.htm

It's common Knowledge :P now which DA are you on.. thats a different story. heh.

TrigZ writes...

www.telstrawholesale.com...x03.xls?from=web
link may change so this is the page i got it from.
telstrawholesale.com/pro...eports-plans.htm

It's common Knowledge :P now which DA are you on.. thats a different story. heh.

I'm talking about the number of ports in total on a DA not what's available. eg there are no ports on my DA in the excel sheets but i found out there are only 48 ADSL ports in total on my CMUX/DA edit: and that information of the total 48 ports isn't anywhere in the spreadsheets.

mordie writes...

ports in total

Ahhh. true that. heh

TrigZ writes...

It's common Knowledge :P now which DA are you on.. thats a different story. heh.

Umm...I can see which DA I am on, there is a TW report listing suburbs and street names. For my street, in my suburb, it shows which DA.

nice.

mordie writes...

they will not move you to another DA that has free ports

there can be many reasons for this besides telstra policy. There may be no conduit from your DA to the next one depending on how the estate was developed. Remember there is not one continuous conduit connecting every house in every street.

With a strange feeling of guilt in regards to all the other "RIM Port Hell" dwellers on this forum, I just wanted to inform you that I yesterday got ADSL.

I applied some 15 times with the first application in December 07, only to be rejected with "no ports available" from all the ISPs. Since then I learned a lot from the Whirlpool forums and found out about the TW reports and lots of other information. Another option I tried to get DSL was:

Ordering a new NPGDSL line. This order is still in Telstra's system, they never showed up on the install date. I called Telstra and they told me my NPGDSL order is "Held" and a they would call me back with more information. They never called.

I also successfully applied for the Australian Broadband Guarantee (ABG). This was another thing I picked up on Whirlpool forums. This means that I can get a Satellite dish installed for free (normally 2000 bucks) and have no lock in contract for Satellite Internet. The ISP I chose was Wideband. Since there is no contract, perhaps some others out there could also apply for the ABG whilst still trying for DSL. The plans are not great, but perhaps it can suffice until a DSL port pops up. My satellite installation is booked for Thursday. I will cancel this now.

One week ago I checked the TW report for my DA and saw that 1 port had become available. I resubmitted an Internode order and I must of got that port. I was just lucky. This system sucks as you all know.

I wish you all the best getting your DSL connected with a special mention to Mordie who is probably the most deserving of ADSL out of all of us for his sheer persistence.

Regards,

tfer

tfertodd writes...

One week ago I checked the TW report for my DA and saw that 1 port had become available. I resubmitted an Internode order and I must of got that port. I was just lucky. This system sucks as you all know.

I wish you all the best getting your DSL connected with a special mention to Mordie who is probably the most deserving of ADSL out of all of us for his sheer persistence.

Congrats on getting out of port hell tfer! :) Another out of port hell is a good thing!

In my case I'm still awaiting some confirmation of some information - should know within the next week and a bit (business week and abit I mean with ANZAC holiday on Friday) ....

mordie writes...

In my case I'm still awaiting some confirmation of some information - should know within the next week and a bit (business week and abit I mean with ANZAC holiday on Friday) ....

Hmmm...So this information you are waiting for is pertaining to a possible DSL connection?

Good luck with it.

tfertodd writes...

I just wanted to inform you that I yesterday got ADSL.

Well done! Another one escapes.

well i just had to cancel the NPGDSL line order i had. It was 'held' and i was told they can't give me ADSL on it but of course no one can tell me why. I was given a few numbers along the way to call and ended up at bigpond, where i gave up and hung up. I was really hoping to speak to a tech...maybe someone here might have some more info.

I am on DA109 according to the TW spreadsheet DA109 in my exchange is on 2 rows, one is shared with DA111 and shows 6 free ports the second row that DA109 is on is shared with DA112 and shows no ports. I had a look at the streets on DA111 and the cluster of streets for this DA is right near my street where as the row showing no ports is at a different part of the estate. does the multiple DA's on 1 row mean they are both sharing 1 telstra DSLAM? if that is the case then given that the streets around me are on DA109 and DA111 shouldn't i be able to get one of those ports? Also why would my DA be on more then 1 row on the spreadsheet? does it mean that it shares more then 1 DSLAM/CMUX??

Congrats to TM32.

Mordie,
I am surprised after a flurry of posts, you have gone really quiet .......
Something good is in the air hopefully !!!!!!!!!!!!!!

To all,

I was looking at the current TW Reports today and found that the no. of Ports available has changed from 481 to 446? How is that possible?

m0e writes...

does the multiple DA's on 1 row mean they are both sharing 1 telstra DSLAM?

Read the information box at the top of the spreadsheet

When more than one DA code is listed on the same line, a single piece of equipment in the Customer Access Network (CAN) will service them.

www.telstrawholesale.com...x03.xls?from=web

Also why would my DA be on more then 1 row on the spreadsheet? does it mean that it shares more then 1 DSLAM/CMUX??

The notes don't clarify what this means. They imply that DA109 is connected to two separate devices but I don't think that is necessarily the case.

M&S@MATE writes...

Congrats to TM32.

You mean tfertodd.

Koganei writes...

Congrats to TM32.

You mean tfertodd.

Yeah I was wondering whats going on there...

tm32 writes...

Yeah I was wondering whats going on there...

Apologies for mix-up folks

i can't believe it i just got an sms from internode with my username and password.....

i am beside myself with joy!

Righto... I spent a bit of time on this thread some months ago until I had applied for ADSL over 50 times and finally sought an alternative, although stop-gap, solution as I couldn't justify paying Telstra $25 a month to get nowhere.

Anyway, to the point!

I am on a CMUX/RIM/whatever in an outlying suburb and I made a bit of noise to Telstra about my plight. Nothing happened. A few applications passed. I gave up, disconnected my Telstra line. Last night a Telstra representative (from TSA) arrived and advised that some upgrades had been made in my area and that I would now be able to get ADSL2+, and he proceeded to outline a couple of not-too-bad "Defender" bundles (which have been described in other threads).

Basically he, and his back office support, are very confident that I can get ADSL2+ due to some recent "upgrades" in the area. He couldn't provide any technical information to back it up but I've now signed up (and apparantly 20+ others in my estate also have, so far).

I had to connect a new copper line today with a non-Telstra provider in order to "qualify" for the "Defender" bundles. The line went live today and is appearing on the systems and the application process is now underway, via the TSA "Hot Desk".

The rep also indicated that several estates around in the greater Brisbane region that were in the same position have now been upgraded and are yet to be canvassed. When queried on the lack of "supporting evidence" in the Bigpond sign up process he said that the increased availability has been withheld by Telstra until they can canvas the area and get the new sign-ups for themselves... cheeky eh!

Stay tuned and I'll post as/if things progress.

AHHHHH!!! i just got off the phone with internode, i wanted to confirm if getting my username an password last night ment that i had a port but i was just told that telstra have put it into held status and the person i spoke to at internode said they didn't know why i was sent those details....

what a let down!

m0e writes...

AHHHHH!!! i just got off the phone with internode, i wanted to confirm if getting my username an password last night ment that i had a port but i was just told that telstra have put it into held status and the person i spoke to at internode said they didn't know why i was sent those details....

what a let down!

Noooooooo - I got the same email/sms last night from Internode also, (on the Rim Hell reapply bandwagon since the start of the month) and this was the fist time I had gotten this far so was all excited....knew it was too good to be true!

french1e writes...

Noooooooo - I got the same email/sms last night from Internode also, (on the Rim Hell reapply bandwagon since the start of the month) and this was the fist time I had gotten this far so was all excited....knew it was too good to be true!

I got excited the first time I got a ETA date online from Internode when I first submitted a relocation application -- ah, I was disappointed when a day or 3 later it got rejected then learn on was in "port hell" (end of may last year)...

Stupid initial check on the main exchange that was ADSL-enabled and had ports gave that ETA date (have gotten it [an ETA date] with every single application to have it HELD due to no ports on CMUX and then rejected soon after)....

mordie writes...

Stupid initial check on the main exchange that was ADSL-enabled and had ports gave that ETA date (have gotten it [an ETA date] with every single application to have it HELD due to no ports on CMUX and then rejected soon after)....

yep its a ridiculous cycle..

french1e writes...

french1e...
yep its a ridiculous cycle..

the RE-APPLY crap is a totally unacceptable procedure.. who makes this stuff up??.. oh right Telstra does.!!..

This is what needs to be taken to the main stream media.. to STOP THIS stupid, and totally unacceptable procedure invented by Telstra!

Take it to the media people!

astrica writes...

I had to connect a new copper line today with a non-Telstra provider in order to "qualify" for the "Defender" bundles. The line went live today and is appearing on the systems and the application process is now underway, via the TSA "Hot Desk".

Huh?? Why would you need a second copper line, and with a Non-telstra provider? This seems strange to me. I'm not sure I'd believe door-to-door salespeople...

Can someone please give me a rundown for getting on the waiting list for an ISP?

-Cant be bothered reading all the replies.

yep its a ridiculous cycle..

typical telstra, they have the process backwards. That aside though, I have always got ETA's because my exchange has many free ports. The problem is the port availabilty in the CAN as we all know.

However in the 12 or so attempts so far i have never gotten a username and password. I was running around the house yelling with excitment.
I was certain that if internode setup the account then i was surely going to get a connection...i am guessing internode has a brand new sysadmin in the provisions team.

Dettol-User writes...

Can someone please give me a rundown for getting on the waiting list for an ISP?

-Cant be bothered reading all the replies.

Hmm there are NO waiting lists for Ports on a CMUX ... you have to reapply each time you get a rejection that's why we call it "port hell" or "port lotto" in the first place ...

sorry Dettol0User welcome to hell...

m0e writes...

I was certain that if internode setup the account then i was surely going to get a connection...i am guessing internode has a brand new sysadmin in the provisions team.

From what i've heard it's been known to crash :P I think there must be an issue with the feeds and the Db (I'm guessing it's a Db) at the internode end...

Dettol-User writes...

Can someone please give me a rundown for getting on the waiting list for an ISP?

-Cant be bothered reading all the replies.

No waiting list.

-Can't be bothered telling you all the details.

mordie writes...

there are NO waiting lists for Ports on a CMUX

Noo, mordie, you beat me to it. =P

mordie writes...

sorry Dettol0User welcome to hell...

Thank you for my induction.

-Do I just ring an ISP and tell them to apply me?

Dettol-User writes...

-Do I just ring an ISP and tell them to apply me?

hmm ok you need to get an application for a order done either via phone or via the web (through the ISP you want to apply for). Then when you get a rejection see if they can reapply straight away for you or raise another order online. However, before reapplying call the ISP and find out the exact reason for the reason...If no ports get another application in; etc ...

Wokeye writes...

Huh?? Why would you need a second copper line, and with a Non-telstra provider? This seems strange to me. I'm not sure I'd believe door-to-door salespeople...

No, I needed to get *a* line as I had disconnected my Telstra line. The deal is that it needs to be a "Telstra win back" in order to qualify. I've had a new AAPT line connected and my bundle application is in progress. I am presently trying to confirm the upgrades with the local Telstra head office, and will post any info I get.

A quick check of the local street-side cabinets indicates no *new* cabinets have been built, however I have been out of town a few times lately and may have missed some upgrades that happened internally.

mordie writes...

From what i've heard it's been known to crash :P I think there must be an issue with the feeds and the Db (I'm guessing it's a Db) at the internode end...

Or suspiciously you are actually allocated a port from the TW end of the system. If this is an automated process I wonder if a manually intervention to allocate the port to a preferred customer(existing moving cust etc) might be occurring during bsuiness hours. All speculation ...

mordie writes...

From what i've heard it's been known to crash :P I think there must be an issue with the feeds and the Db (I'm guessing it's a Db) at the internode end...

I rang internode to ask what happened and why I wasn't sent these details the last 12 times I applied...I was told that it is automated and that they send the details when they see an ETA from Telstra. The strange thing is I have ALWAYS had an ETA (I understand why) and I have had it sitting confirmed with an ETA for a lot longer then this time around, the answer from internode was that they don't know why i wasn't sent these details in the past....

It just gets more and more frustrating, I was on internodes side and I understand that Telstra is the bottleneck here but my expectation was that at the very least internode could explain what happened on their end and it looks like they are blowing me off with vague answers too. TW shows 6 free prots for my DA, the internal process at telstra says there are 0 ports free...one of these databases is wrong, I asked internode to escalate that to TW since I as a 3rd party can't do that...again I get blown off with lines about telstra not giving them any info...i get it Telstra is a terrible company but internode are a reseller and they COULD escalate this issue on the grounds that TW is not allowing new customers to sign up with internode when a TW report published to the public is showing that there are free ports. The provisions team at internode tried to write the 6 free ports off as being in quarantine but I doubt that, if they were in quarantine (which Telstra still denies is happening) then they would not show on the capacity report...as I said 1 of these reports / db's is wrong and NO ONE is willing to investigate.

/rant off

astica,
mind if i ask which part of Brisbane you are in? would it be Parkinson by any chance?? Also are you able to tell me who you have been in touch with to get some of these answers?
I really need a glimmer of hope right now.

Just checked the TW report again. Someone else has taken one of the repaired ports. Going rather slowly...but that's probably because no one else around here is as clued in as we are and have given up long ago and the residence that took the port are people who have just moved in.

I should be getting commission for those repaired ports. =P

m0e writes...

TW shows 6 free prots for my DA, the internal process at telstra says there are 0 ports free...one of these databases is wrong, I asked internode to escalate that to TW [.]...again I get blown off with lines about telstra not giving them any info..[.] internode are a reseller and they COULD escalate this issue on the grounds that TW is not allowing new customers to sign up with internode when a TW report published to the public is showing that there are free ports.

The TW reports and known to be inaccurate - the only true indication is the live db at the TW backend that the techs use. TW might not want to communicate anything to internode. Thoug, I thought they'd at least try for you...

m0e writes...

but my expectation was that at the very least internode could explain what happened on their end and it looks like they are blowing me off with vague answers too.

Internode just pass on what they receive from Telstra. So it could be automated so that when Telstra tell them it can be provisioned, they send you your user name and password. But like tm32 said, probably Telstra has manually taken your port away from you and given it to someone else, and Internode don't know this, so all they can tell you is they don't know what happened, which is true, they don't know what happened at Telstra's end.

1 of these reports / db's is wrong and NO ONE is willing to investigate.

Very likely the report is wrong or outdated. These reports only get updated once a week or not more.

mordie writes...

Thoug, I thought they'd at least try for you...

If they don't, call back and talk to another CSR. From my experience, Internode have been very good, you probably just got a lazy CSR.

Koganei writes...

Telstra has manually taken your port away from you and given it to someone else

my blood is boiling!!!

Very likely the report is wrong or outdated. These reports only get updated once a week or not more.

yeah i understand, the report has shown 6 ports all month so yeah it is possible, all i want is a definet answer...for the ISP to investigate and get a real answer not speculation.

sorry for all the ranting I am sure you all understand...I am absolutley livid today!

m0e writes...

TW shows 6 free prots for my DA, the internal process at telstra says there are 0 ports free...one of these databases is wrong,

I don't think we established that the TW report you quoted in an earlier post means that there are 6 ports available to you. As I recall it listed the 6 ports against 2 DA's and my response to you was no-one seems to know what that means - are they available to either DA or only one of them?

my blood is boiling!!!

Suggestions that someone else has taken "your" port is speculation (and the poster did only say "probably"). Besides, you didn't own a port to start with. Settle.

m0e writes...

astica,
mind if i ask which part of Brisbane you are in? would it be Parkinson by any chance?? Also are you able to tell me who you have been in touch with to get some of these answers?
I really need a glimmer of hope right now.

I have whimmed a few details.

astrica writes...

No, I needed to get *a* line as I had disconnected my Telstra line. The deal is that it needs to be a "Telstra win back" in order to qualify.

If that is true, that you have to sign up with another provider just to qualify to get a BP "deal" it is the greatest nonsense I have ever heard. Robert Mugabe would be proud of that one.

Edit - Re-reading your first post, I will be very surprised if you get ADSL let alone ADSL2+. Please keep us posted as you promised.

m0e writes...

mind if i ask which part of Brisbane you are in? would it be Parkinson by any chance??

m0e,

I'm in Parkinson and successfully got 48 extra ports (see part 1 of this thread) installed on my RIM . Drop me a line...

toony writes...

If that is true, that you have to sign up with another provider just to qualify to get a BP "deal" it is the greatest nonsense I have ever heard. Robert Mugabe would be proud of that one.

Edit - Re-reading your first post, I will be very surprised if you get ADSL let alone ADSL2+. Please keep us posted as you promised.

I too am skeptical, and as yet I haven't been able to get hold of the Telstra CW rep who can confirm whether any upgrade has occured.

However, TSA believe that the TW backend system confirms availability which conflicts with the TW spreadsheets - but that's a known anomoly anyway.

My understanding is that the "non-Telstra" phone line is a requirement for the particular package on offer, not for ADSL2+ per se.

I'm certainly not holding my breath, but for a $59 connection fee and a couple of weeks of line rental I thought it was worth a crack.

well with Node getting a due installation date of this coming monday from Telstra and no "on hold" status yet (all other app's were put on hold within 24-36 hrs)im starting to get a lil excited, could this be a relatively short Rim port Hell visit of only 4 weeks? Fingers Crossed for a line sync light that doesnt flash sometime monday..

Gents,

Telstra have called me thrice in the last couple of days stating that exchange has been upgraded and the can offer ADLS2+? I have taken the bait. Let us see.

An upgrade to the exchange would certainly mean more ports not just increasing the capability to support ADSL2+.

on CHECKING the WHIRLPOOL WEBSITE by entering my phone no. it says that ADLS2+ ENABLED BY bigpond ONLY!!!!!

FINGERS CORSSED??????

M&S@MATE writes...

Telstra have called me thrice in the last couple of days stating that exchange has been upgraded and the can offer ADLS2+? I have taken the bait. Let us see.

Hmm unless they have installed an ISAM or a ADSL2+ compatible card in your RIM/CMUX I don't know how the hell your going to get it if your behind one of those green beasts!

mordie writes...

Hmm unless they have installed an ISAM or a ADSL2+ compatible card in your RIM/CMUX I don't know how the hell your going to get it if your behind one of those green beasts

When I check on Whirlpool it says
"This exchange has been enabled for ADSL2+ service by BigPond"

I just called BigPOnd and he says that getting ADSL itself might be difficult since he checks says maybe, which means PORT HELL.

I am lost. TW is hopeless

M&S@MATE writes...

I just called BigPOnd and he says that getting ADSL itself might be difficult since he checks says maybe, which means PORT HELL.

Sounds like they want you to drop an application in to see what happens ...I'm not surprised the CSR can't tell you beyond the exchange check... The technical team would know what lies along the path to your house though.

Remember that saying ADSL2+ is available at your exchange means F all to us behind the green cabinets of hell (they should paint them read and have horns sticking out of them and have a sound and pressure pad setup that laughs evially as you pass it :P)...

mordie writes...

Sounds like they want you to drop an application in to see what happens ...I'm not surprised the CSR can't tell you beyond the exchange check... The technical team would know what lies along the path to your house though.

If TELSTRA upgraded the exchange to ADSL2+, will the physical equipment be different to that of ADLS. What I mean by that is" if it was ADSL2+, then they have to reroute my tel connection to the newly installed ADSL2+ equipment and provide me with a new port connection? Otherwise I do not see why Telstra want to upgrade the exchange to ADSL2+ when the existing customers are using ADSL unless TELSTRA will switch them over to ADLS2+. The can't do that since other ISP provide ADSL through the same exchange and cannot be automatically upgraded to ADSL2+!!!!!
Do you know what I mean?? Forgive me for my ignornace.

M&S@MATE writes...

What I mean by that is" if it was ADSL2+, then they have to reroute my tel connection to the newly installed ADSL2+ equipment and provide me with a new port connection?

All it means is that People who are lucky enough to have a copper run from their home to the exchange can now be plugged into a Bigpuddle DSLAM that will give them ADSL2+ speeds. For those of us on 'rims' this is not the case. If you have a RIM between you and the exchange , ie copper from your house to the RIM and then co-ax/fibre from the RIM to the exchange then you cannot use the new DSLAM...the DSLAM (ADSL1/2/2+) needs to be at the point where your copper terminates. So if you are on a RIM the best you will get is ADSL1 because Telstra has upgraded the RIMS with DSLAM's that allow you to get that ADSL sgnal (note this is AT the RIM, not the exchange..port availablity on these DSLAMs is limited and we all get to suffer), also Telstra will not allow any other ISP to put their own DSLAM's into these RIMS, hence why everyone on a RIM will only get ADSL1 which is a re-sold Telstra product no matter who your ISP is.

Hey guys,

Does anyone by chance have a copy of the previous version of the ADSL Capacity report from the Telstra Wholesale website?

I've got the version dated 17/4/08 which shows 7 ports available on my DACode which is DA416 in PEND NSW.

7 ports gives me no context at all though. If someone has the previous version can you please tell me how many ports were available then?

Thank you!

astrica writes...

A quick check of the local street-side cabinets indicates no *new* cabinets have been built, however I have been out of town a few times lately and may have missed some upgrades that happened internally.

Update, as per comments on previous pages:

Unfortunately, initial discussion with Telstra Countrywide today indicated that TSA may have been pitching ADSL2+ upgrades on the basis of an exchange-level upgrade rather than a node-level upgrade. If this is the case then their sales campaign in our estate is a farce. Telstra CW now have all the campaign details that I was provided with, and will be doing some homework and getting back to me ASAP.

Still keeping my fingers crossed though!

m0e writes...

Telstra will not allow any other ISP to put their own DSLAM's into these RIMS

not totally correct. As these cabinets were never designed for ADSl, there is little space inside and heat load issues with ADSl gear. Any ISP can install their ADSLbox beside/near these cabinets and connect to the customers. They either choose not to, or it is not economical for them to do so.

11 months today! 99 applications...

The missus saw two telstra vans at the CMUX and was getting excited had to tell her it could just be two techs connecting a phone line:P They where there for over 30 mins though and "had the green cabinet box doors open".

Still awaiting some information - Should be getting it (the information not a port) by the end of this week either way...

*sigh*

mordie writes...

11 months today! 99 applications...

That 99th has been hanging around for a while. Will something happen before the 12 month mark. Lets all hope so.

mordie writes...

Hmm unless they have installed an ISAM or a ADSL2+ compatible card in your RIM/CMUX I don't know how the hell your going to get it if your behind one of those green beasts!

There are no ports in the exchange so getting ADSL1 in itself is doubtful, i was told to forget abt ADSL2+.

Some mob (TSA Telco something)CSR called me up and offered to provide ASL2+, which raised my hopes slightly but all in vain.

CSR's live very very far from the reality.

When is my day of redemption!!!!!!!!!!!!!!!!!

M&S@MATE writes...

Some mob (TSA Telco something)CSR called me up and offered to provide ASL2+, which raised my hopes slightly but all in vain.

CSR's live very very far from the reality.

Should have asked the CSR to get a tech to back up his/she story :P ...

Some CSRs haven't got a clue - half the time it's not their fault but the systems they have been given to work with. Maybe management should look into ITILs framework .. (says to gives tools to the CSR helpdesk to do their job)...

Feel sorry for some of the CSRs out there TRYING to help people... I know I've been in the Helpdesk phone situation - thank gawd we had access to correct information ...

Some other CSRs are just nutters :P Especially the one who keep telling me they where physically checking the CMUX for ports with each order I submitted - At the point 55 orders had been placed hahah (yeah I know I've mentioned this one before by I find it hilarious :P)

mordie writes...

Should have asked the CSR to get a tech to back up his/she story :P ...

My current dial-up provider states you will get ADSL provided as and when there are spare ports available.

They also tell me that they tried to find an alternate path but could not find one. I hope alternate path means no ports.

Is it worth going to the Local NewsPaper (LEADER)? Has anyone tried? I haven't got the numbers yet to probably draw enough attention!!!

astrica writes...

Unfortunately, initial discussion with Telstra Countrywide today indicated that TSA may have been pitching ADSL2+ upgrades on the basis of an exchange-level upgrade rather than a node-level upgrade. If this is the case then their sales campaign in our estate is a farce. Telstra CW now have all the campaign details that I was provided with, and will be doing some homework and getting back to me ASAP.

This has been confirmed. TSA were selling on the basis of the local exchange being upgraded, not the RIM/CMUXes. They talked-the-talk though, which is disappointing, and I have raised a number of complaints regarding the salesperson's deceptive approach. Telstra were keen to hear details of the pitch, as it was clearly inaccurate. I know of atleast 20 other people who've bought into the deal, but there is a cooling-off clause.

What makes me shake my head though is that TSA only sell in areas as directed by Telstra....

New TW excel sheet today still shows nothing new ...*sigh*

I think I'll be chasing someone up on that information tomorrow... *sigh*

Might be back to bombarding BP with applications soon!

mordie writes...

Might be back to bombarding BP with applications soon!

I don't know why you stopped.

You should stop when they connect you and not before.

Cheers WTW

Another two of the repaired ports on my DA got taken. I think word finally got around. Only two left now.

astrica writes...

This has been confirmed. TSA were selling on the basis of the local exchange being upgraded, not the RIM/CMUXes. They talked-the-talk though, which is disappointing, and I have raised a number of complaints regarding the salesperson's deceptive approach. Telstra were keen to hear details of the pitch, as it was clearly inaccurate. I know of atleast 20 other people who've bought into the deal, but there is a cooling-off clause.

I was sucked into TSA's campaign of offering ADLS2+.
TSA CSR told me that TELSTRA gives them a list of numbers to chase and I happened to be one of them.
I ended up cancelling it today.

m0e writes...

So if you are on a RIM the best you will get is ADSL1 because Telstra has upgraded the RIMS with DSLAM's that allow you to get that ADSL sgnal (note this is AT the RIM, not the exchange..port availablity on these DSLAMs is limited and we all get to suffer), also Telstra will not allow any other ISP to put their own DSLAM's into these RIMS, hence why everyone on a RIM will only get ADSL1 which is a re-sold Telstra product no matter who your ISP is.

Moe - thanks for the tip. I was promised ADSL2+ two weeks ago by a Telstra home rep for a new area on the RIM in the PEND exchange, and had me sign up over the phone with Telstra. It has been a fortnight, and when I called Telstra today they have absolutely no record of any pending order coming through with my details until now. Scares me, and even though I have now re-signed up for bipong over the phone, I have still been told you have ADSL2 by the Telstra rep. I will keep you updated on the speeds once I get bigpond set up.

Me s cool writes...

Moe - thanks for the tip. I was promised ADSL2+ two weeks ago by a Telstra home rep for a new area on the RIM in the PEND exchange, and had me sign up over the phone with Telstra. It has been a fortnight, and when I called Telstra today they have absolutely no record of any pending order coming through with my details until now. Scares me, and even though I have now re-signed up for bipong over the phone, I have still been told you have ADSL2 by the Telstra rep. I will keep you updated on the speeds once I get bigpond set up.

Me s cool, if you sign up for the telstra 'high speed liberty' plans they will give you ADSL2+ if it is available, but will fall back on ADSL if it's not available. That's what the telstra shop attendent told me. So if that's what you have ordered then they should hopefully be able to work it out for you, but you won't get ADSL2+.

Good luck.
Michael.

Following up on my own story, and my post above...

I was told on Tuesday that there were 3 ports remaining in my DA. 4 ports had been taken in the previous 4 days. It's a newish estate so the ports are going pretty fast.

Given that I was just moving in to the area I wanted to get my ADSL set up as soon as possible so as not to miss out on a port. I went to the Telstra Shop and they said they best they can do was activate my phone line in the morning. So at around 9am Wednesday morning my line was activated, and at 9:39am Wednesday morning the ADSL application was submitted.

My application status has been 'Awaiting Confirmation' ever since. My question is, since I ordered the 'high speed' plan as I mentioned above, which means they will give me ADSL2+ if available, but if not will fall back on ADSL, does that mean I may have wasted precious time while they check to see if I can get ADSL2+ which I know I can't? And if so, does that mean at this very minute they still may be wasting time with that while people in my area sign up for ADSL and take the remaining 3 ports?

How can I ensure I get one of those ports?

Can anyone else fill me in on their application experience with Bigpond? How long does the 'Awaiting Confirmation' status stay for generally? What status levels can I expect to see next? What status levels am I really hoping to avoid? I understand 'held' or 'pending' may be quite bad?

I'm gonna be so pissed off if I miss out on one of these last 3 ports. I'll be stuck in a 6 month lease with no broadband. I run a business and have two roommates that play WoW. As you can imagine, their lives would be ruined! =D

Any tips guys? Thanks.

Just an update for anyone who may be interested or find it useful..

I called the Telstra Shop this morning. A MUCH better idea than calling Telstra directly. The guys at my shop are much more knowledgable and helpful.

I enquired about the 'Awaiting Confirmation' status and he said it usually lasts only for a day. He said he would call the techs and see what he could find out. He took my number and said he would call back.

It took about 90 minutes but he did call back. He said he spoke to the tech and had been informed that it was now active and asked me to check the line. Unfortunately I can't do that because I am not at the premises at the moment, and I am still waiting for the modem to be delivered.

After talking with him on the phone I checked the online status, which still says 'awaiting confirmation' however there is now additional information confirming that I can have ADSL at the address provided. It says they will update the status shortly.

The application is now also linked to my telstra username. In the past I could only log in with my order number and postcode. If I logged in with my username and password it said there were no orders associated with that acccount. Now when I log in with my username it shows the details of my application and my current status (still 'awaiting confirmation').

Anyway, being Telstra I am still a little aprehensive, but it seems as if it is all coming together.

Also, there is now an Order Completion/Activation date, which is the 16/5/08. Two weeks away. Does anyone have experience with this? Is the two weeks just to cover themselves, as the telstra shop staff member indicated it may be up now or very shortly.

Anyway.. seems like good news.. good luck to everyone else. I will keep you informed... whether you like it or not!

Cheers.
Michael.

ARGH!! I HATE TELSTRA!!

Firstly about 30 mins ago the Order Completion/Activation date disappeared. Now I recieve and email from telstra stating..

Unfortunately, we need to perform some additional work on your telephone line before we're able to confirm that you can receive ADSL.

As soon as this work is done, we should be able contact you to confirm your service availability and advise you of the next steps.

I check the online status which now says...

Your BigPond Broadband ADSL application has been successful but there may be a delay in connecting your service. This is due to demand for connections at your telephone exchange.

I could have told them there was such demand a week ago.. and I did! I have been hassling them all week to hurry up as I don't want to miss out on the rapidly decreasing amount of spare ports. I was told by a Team Telstra member that there were 3 ports left and if I put in an application I should be fine. Bastards!

I will be so angry if this doesn't work out.

i've had 3 re-submitts and rejections in 1 week...that is record, Telstra is getting more efficient at destroying me.

Krusty's coming....Krusty's coming....Krusty's coming.......

Hi Moe,

What sort of status do you go through when making applications?

Do you know anything about the 'Awaiting Confirmation' status? How long does that usually stay for and what happens next? Do you ever get an activation date?

Any comments you care to make about my last few posts?

Would appreciate any insight you may have.

Cheers.
Michael.

Ok, I've made another 5 or so phonecalls to all the contacts I have made.

A telstra business manager, very helpful. He has a fairly influential person looking into the situation for me. "If anyone can find a broadband port for you, XXXX can!" "he's the man for the job" etc.

I also called the guy from the Telstra Shop. He called and hassled bigpond for me. He said they said that the appication was still listed as successful and therefore they beleive the issue is not about a lack of ports but something else. Which is a good thing as all the other criteria for ADSL should be met. Other people in the area have ADSL through the RIM system. He also told me that there was a note on my account to call me about something, he was not sure what.

I also called bigpond directly and spoke to a very helpful guy who spoke english as his first language which was helpful. He actually was quite knowledgable and tried all the tricks he could to help out. He said there was a note about ADSL2+ failing (duh!) but that 8mb was attainable. He was going to cancel my application and put a new application in for ADSL 8mb as he said maybe that would get around the problem. I told him I didnt want that as I know there were only 3 ports left a few days ago and I don't want to lose my spot in the queue if there were such a thing. I know there isn't a queue per se and I know you guys just repeatedly submit applications.. but at that stage of the application there may be some sort of queue.

Anyway, so the bigpond rep subimitted a side order of sorts with a special code on it that he says will cut out all the admin rubbish and the beginning and force a techie to go out and physically check. He said it also has to happen in a maximum of 3 days and that the actual connection would also be active by those 3 days. He said all the admin and accounts stuff happens afterwards.

Anyone heard of this before?

So anyway, HOPEFULLY this will still be sorted out. At least it seems have a few useful Telstra employees on my side.

Now more dreaded days of waiting!

Cheers.

This thread sure is lonely without mordie!

I know I've posted a lot of information. Although I think it may be helpful for anyone in my situation in the future. That's my reasoning anyway. Plus it allows me to vent my anger! =D

Update on my saga...

Had an ADSL application with Internode since mid April (16/4/08) - on Held status.
Rang them yesterday,"Say it's been on held for a while, let me check, mmmmm, oh sorry can't be done RIM and no ports available" Asked them about resubmitting but the CSR on the line said it couldn't be done(?).

Will process another Telstra BP application today. That will be application #6. Catching up to you Mordie!!

BTW, my location is Mardi in Wyong (NSW Central Coast).

Waiting for a friend to get me a copy of the Office software so I can start reading those TW reports (they are in .exl format and I don't have an Excel spreadsheet reader on any of my software)!

Asa Foetida writes...

Waiting for a friend to get me a copy of the Office software so I can start reading those TW reports

I think the adsl2exchanges site is based on the TW spreadsheets although it may not be fully up to date. It does give you a good idea of RIMs in your area. Here's yours:

www.adsl2exchanges.com.a...php?Abbrev=MARDI

mightyboy writes...

Anyone heard of this before?

No. There is no process option to send out a tech. Either a port is available according to the records or its not.

mightyboy writes...

I will be so angry if this doesn't work out.

Seems like a waste of emotion.

Asa Foetida writes...

Waiting for a friend to get me a copy of the Office software so I can start reading those TW reports (they are in .exl format and I don't have an Excel spreadsheet reader on any of my software)!

Download Open Office then, it's free and reads all MS Office format documents.

www.openoffice.org

Steve the (original) name pirate

Steve writes...

Download Open Office then, it's free and reads all MS Office format documents.

www.openoffice.org

Steve the (original) name pirate

Even better download XLViewer. It's free and easy! And smaller (better for your dialup)

still 10mb though :)

www.microsoft.com/downlo...p;displaylang=EN

Asa Foetida writes...

Asked them about resubmitting but the CSR on the line said it couldn't be done(?).

If you have access to the internet from another source, resubmit your application online with a single click after you logon. You should be doing this as soon as each one fails.

Waiting for a friend to get me a copy of the Office software so I can start reading those TW reports (they are in .exl format and I don't have an Excel spreadsheet reader on any of my software)!

I assume you mean a legal licence. If not ask your friend to download you a copy of open office, its free and an easy way to read and edit .xls files amongst others.

ugh, TW reports are a week behind ...

hmm watch this space...

mightyboy writes...

What sort of status do you go through when making applications?

I get cofirmed (because there are plenty of ports in the exchange)
then held and rejected...going to held can take anywhere from hours to days, th rejection usually comes within 24 hours of the held notice.

Do you know anything about the 'Awaiting Confirmation' status? How long does that usually stay for and what happens next? Do you ever get an activation date?

as far as i know this means that telstra are doing the preliminary check to see if you can get the service...not sure what that is exactly but i am certain it is looking at the exchange only. Once they do this and find a port for you AT THE EXCHANGE ( I am stressing this because it is a waste of time for people on RIMS)you get confirmed and given an eta...after this stage telstra actually tries to provision the service at which point they see you are on a RIM, if they can't find a port on the rim then it gets held.

when it is held they usually try to find an alternate path back to the exchange via copper (ie by passing the rim) this is almost NEVER successful although it has happened for a few people. If you are far from the exchange then a copper run back to the exchange may not be enough because the longer the line the more noise you get and it may not be deliverable anyway.

after the held status if you are not able to get adsl you get rejected...and again for those of us on RIMS without ports we play the game again and again until a port is available (ie someone moves out, cancels a service...telstra feel like doing more then checking an out of date db....no one really knows for sure certainly not at telstra or any ISP).

Any comments you care to make about my last few posts?

sorry mate haven't had a chanc e to catchup on this thread, if there is anything i can add I certainly will.

and finally another gripe!!! my DA now shows 7 ports available has gone from 6 to 7, and still I am not allowed to have 1 WTF is wrong with telstra...for a while I thought... ok the 6 ports showing is out of date data...but now it has gone to 7 updated today so it MUST be correct. I know I am on that DA (and it shares the CAN with another DA) and of course NO ONE can tell me why those 7 ports are not available to me.

Well had some good news this morning.

Woke up to a SMS on my phone. Was from Internode giving me my username and password details and saying all is go!

Rang them up to confirm this, and they said YES, they reckon they even have details of the RIM port from TW and they are despatching modem. Should be here by Thursday.

Guess I know what I'll be doing this weekend.

Re: this thread.

This has been very helpful as I was just about to ditch my home line and go Wireless with either Optus or NextG when I saw the way you folks persevered with resubmitting application after application. Gave me strength to follow suit.

While I remain healthily sceptical about the possibility that I may finally have ADSL this is the furthest I have gone with an application. I have contacted Telstra and cancelled my latest ADSL appn with them, in the hope this Internode one is actually the real deal. All indications are that Internode is happening, they have sent the pasword to me and provided me with the Configuration Details and Troubleshooters Guide. And my call to them this morning was positive sounding too.

Will keep you posted on what happens next.

Of course I meant,in a legal way, to obtain a copy of some software that can read exl and pps files.

My friend knows I have terrible speed at home, he has Cable and zooms along nicely.

I checked some open free software, but the downloads were going to take forever to get on my dialup.

He's currently on hols. but I will be chasing him up when he gets back if I still need the info!

Dear <<snipped>>

Congratulations! We've confirmed that you can connect to ADSL at your address and your BigPond® Broadband application has been accepted.

The estimated completion date for your order is: 06-MAY-2008 08:00:00 AM

After 11 months and 4 days I'm now out of port hell!!!!!! Well I'll confirm this tonight after work!!! ... CSR confirmed cable data is active on the line ... YAY!!!!!

Congrats Mordie, good to see somebody with a result after such a long time.

Asa Foetida writes...

All indications are that Internode is happening, they have sent the pasword to me and provided me with the Configuration Details and Troubleshooters Guide.

congratulations, if internode has confirmed it then you may very well be out of hell.
I have had the same sms from internode though and in the end i was told that someone at internode sent me the email and sms manually...it was a long way to fall....i was sure i'd have it after that email, in the end it was not to be.

mordie writes...

Dear <<snipped>>

Congratulations! We've confirmed that you can connect to ADSL at your address and your BigPond® Broadband application has been accepted.

The estimated completion date for your order is: 06-MAY-2008 08:00:00 AM

OMG!!!!!!!!!! WELL DONE MATE! I AM SO HAPPY FOR YOU!!!!!!!!!!!!!!! Now you can enjoy this thing called the internet!

You got it 12 months quicker than I did...! Now its time to keep up the pressure......... for others who are still in Port hell.. and get off BIGPOND AS QUICKLY as possible and get onto Internode !!!

congrats mordie well done!!

As would luck would have it, I came home today to find my ADSL had been activated after 1 month only im Rim Hell, I nearly fell off my chair when i saw it so I can only imagine how happy after all this time you are!!

congrats again

WooHoo!!! Mordie!! Way to go!! The only minor regret I have for you is that you didn't reach that magic 100 applications.. Bit like the Don going out with an average of 99.99 :-)

Of course the only other bummer is that its bigpond.. At least you have a port now and can transfer to a better ISP at the end.

So what happened and why the two week secrecy? Were more ports installed? Did they reserve one for you coming out of the 6 month quarantine? Did they fix a dud one?

if this is true... (please God let it be true ;-))
congratulations Mordie

so long...
we'll miss you 'round here
:-)

well done mordie i had to wait 2 months to get a port (wit node) but u were unlucky just hang onto to it now

Well done mate, persistence finally paid off. Good feeling isn't it! took me a yr also!

Errr, mordie is rather silent regarding I'll confirm this tonight after work!!! Don't want to be a pessimist but...

he's probably still on the phone to Mumbai waiting for his username and password..

if it's true he got the connection, then he's just another a standard bogpond customer after this point :D

Hate to say it Mordie, but my ADSL application with Telstra said exactly the same thing last week.

For 2 days it said Awaiting Confirmation.

I called and hassled them.

It then stayed at Awaiting Confirmation but gave me the message exactly as you have written in your post.

30 minutes later I received an email from Bigpond starting with 'Unfortunately...'

Checked my status again and it now said there would be delays due to demand at my exchange.

Called them again and hassled them. They said the main problem was I had been rejected for ADSL2+, which as no suprise.

They placed a code on my line and submitted it as 8Mb max. They also placed another code that forced the tech to physically examine and enable my line within 3 working days.

I have since spoken to a number of people from Telstra and they have confirmed that the tech will be out today (Wednesday 7th) to activate my line and all going to plan ADSL should be working tonight.

So, my point is, don't get too carried away by the message you have received as I had it too... and it only took them 30 minutes to change their mind.

The good news is, it doesn't seem to have stopped me from actually getting ADSL so far though =)

Good luck! And perhaps congratulations!

Please tell us all what you have known the last two weeks!

mightyboy writes...

Hate to say it Mordie, but my ADSL application with Telstra said exactly the same thing last week.

Oh mightyboy I think you will find that Young Mordie here will have been on a different route to the normal application for ADSL. If he has received what he has there... he has acheived his quest!!

Mordie, congratulations!!! You have worked long and hard. Your perseverence has paid off. Don't let the day they flick on the adsl to be a let down. You have seen what is out there for everyone, you know you can make difference... use your powers for good and not evil!! :)

Oh and don't forget the first month pro-rata. You will be downloading like a demon ... tread cautiously!! :)

Once again... Congratulations!!!

Char!! :)

Status:
Provisioning Initiated

Congratulations! Your BigPond Broadband ADSL application has been accepted and we're now provisioning ADSL on your telephone line. We expect that you'll receive your Self-Install kit shortly. You can visit again soon to track the delivery of your kit and to see how your order is progressing.

Date Order Submitted:
01 May 2008

Order Number:
DN134xxxxx

Order Completion / Activation Date:
06 May 2008

Yep it's offfical ... Got line syc last night on my router/modem but could not log in. Rang BP and spoke to a CSR in Activations seems some in-house back of house work still to be done - ie account isn't created me thinks yet. ..once done I'm on - should be this afternoon/tomorrow:)

mordie writes...

Yep it's offfical ... Got line syc last night on my router/modem but could not log in. Rang BP and spoke to a CSR in Activations seems some in-house back of house work still to be done - ie account isn't created me thinks yet. ..once done I'm on - should be this afternoon/tomorrow:)

Don't forget to wave us all goodbye and you leave port hell!

iccoffee writes...

WooHoo!!! Mordie!! Way to go!! The only minor regret I have for you is that you didn't reach that magic 100 applications.. Bit like the Don going out with an average of 99.99 :-)

For the record I hit 101 applications - When I got told to submit 100 there was a glitch at the TW end so it didn't go through....

The two weeks was due to some talks behind the scenes to get it to happen after been contacted by someone "higher up the chain". Seems I ended up rattling someone cage. I can't confirm this yet as the TW reports are a week out but I believe more ports where added.

Last week on Monday/Tuesday the missus spotted two BP vans in the area while she was heading in and out of the estate - on the way out they where working at a pillar around the corner then when she came back they where at the CMUX with the cabinet doors open... I said to the missus at the time "they are just connecting a phone line". A tech since they told me that was when they did the work...

Update: seems the BP will not activated the account until the system sees the self-install kit sent out...Should be hopefully by lunchtime today or by the end of it. it's a 70 in AXIS need to hit 95 ...

mordie writes...

For the record I hit 101 applications - When I got told to submit 100 there was a glitch at the TW end so it didn't go through....

You can see the whirlpoolians doing the mexican wave as we speak!! *stands and looks like a dork doing the wave in front of a computer screen*

Char :)

mordie writes...

Yep it's offfical ... Got line syc last night on my router/modem

Congratulations. Well done, persistence finally paid off.

mordie writes...

For the record I hit 101 applications - When I got told to submit 100 there was a glitch at the TW end so it didn't go through....

So was there a problem with 100 applications in there system I wonder. Could be something as a simple 2 digit character display field breaking big-time from your application count ? :-)

The two weeks was due to some talks behind the scenes to get it to happen after been contacted by someone "higher up the chain". Seems I ended up rattling someone cage.

The 100 applications was starting to look too much like a media story and they couldn't let that happen. Its still news to the majority of the public that if they tried to apply for ADSL in a new estate that chances are they will be knocked back.

Anyway, well done. So what becomes of this thread now?

mordie writes...

Status:
Provisioning Initiated

Wow, you sure are moving fast! Nice work!

I should know what's happening this in my case this afternoon.

I work with mordie, and I can say without a shadow of doubt that we are as happy (maybe more) as anyone else in this thread to see him with ADSL....

Tell you one thing I think is funny I've learnt a hell of a lot about BP and TW behind the scenes systems from all this ...been interesting even know it's been a frustrating time but having at least one CSR willing to impart the knowledge has been a big help...

Some of this knowledge has come from these forums -Packetstorm, Cable1, Toony and WTW (Demand register guy), and other WP members that I can't remember the names of now have been very helpful with their knowledge and advice. Thanks to Koganei for the advice via PM it helped!

POSITION VACANT

Required: Due to the departure of the current occupant a need exists for a long term Whirlpool ADSL Port Hell user. The User will be required to maintain this thread and continue the excellent work started by the previous occupant. The position statement requires the user to constantly and continuously submit ADSL applications even when all hope seems lost and continually repost the same response every two to three days to this thread.

Experience is not required, however persistence, some technical knowledge, and a high level ability to get up the nose of senior Telstra staff are essential.

Applicants with insider knowledge of Telstra systems will be highly regarded.

All applications should be sent to Mordie for final approval.

tm32 writes...

So was there a problem with 100 applications in there system I wonder. Could be something as a simple 2 digit character display field breaking big-time from your application count ? :-)

Nar, apparently the work they did at the CMUX didn't filter through to the TW systems eg they didn't know the work had been done. Next weeks TW report will be interesting to watch for my DA/CMUX... Remember the TW reports are a week out at the moment ...last one that was published yesterday is dated the 1-05-08..

Anyway, well done. So what becomes of this thread now?

I would think with the many people still having the port hell issue it will stay alive - I'll be lurking about to suggest what I can and I'm thinking of asking the mods to added a sticky somewhere with the instructions to how to look up if your on a CMUX/RIM and how to find the number of ports on it in the TW reports as this was one of the most asked questions in this thread / forum

iccoffee writes...

POSITION VACANT

I think there are plenty of Applicants at POINT COOK!

Congratulations mordie. It's good to see you finally succeeded.

mordie writes...

For the record I hit 101 applications - When I got told to submit 100 there was a glitch at the TW end so it didn't go through....

Hey Mordie,

I write this with mixed feelings i.e feel jealous or joy. What the heck, I am extremely delighted and happy for you that you've been out of Port Hell. Is that right that you will not be able to get ADSL2+ due to the RIM??

M&S@MATE writes...

Is that right that you will not be able to get ADSL2+ due to the RIM??

I'm guessing not - I have no idea what hardware was put into the CMUX...

it would be funny if you did.. go from dial up to adsl 2 + overnight :)

Wooo!

I'm not sure if I was ever technically in RIM port hell this time around (have been a few years ago), but I'm already out again!

Did a bit more hassling of Bigpond and finally my status changed.

Status is now 'Kit to be dispatched'.

I also just got two emails informing me that my line is now active and my application as accepted.

So, there is truth in what I was told by a CSR. He put a code on my order last Friday and promised me that the code would force a tech to go out within 3 working days to activate my line. He told me that if at all possible, my line would be active by Wednesday night! He was right! However, the email I just got states it has been active since 8am this morning.

Pretty impressive turn around.

Shows what good bit of hassling can do for you!

Good luck to everyone else!

Thanks for listening to me rable on the last little while.

mordie writes...

I'm guessing not - I have no idea what hardware was put into the CMUX...

Time to start the ADSL2+ port hell thread then, 100 applications later may just get you ADSL2+ ;-)

Steve the (original) name pirate

mightyboy writes...

promised me that the code would force a tech to go out within 3 working days to activate my line

The techs may do the physical jumpering of the line to the DSLAM etc, but they do not have the ability to activate the service.
This is done remotely using specific tools
( management and provisioning systems) that assign a port profile, set the VP/VC (or VLAN) , create the cross connections ( or associations) , set up the BRAS etc etc.

hi all,

just wanted to say i've just hit the RIM full issue.
i moved from sydney (was on broadband cable extreme) and now live in Shell Cove. I applied for ADSL2 with Bigpond which was rejected and the consultant re-applied with just ADSL which got cancelled saying the RIM is full. I tried with Internode since the Bigpond consultant said that other providers might have free ports, so I tried Internode but they go through Telstra and came back with the same issue. I have again applied with Bigpond and will continue to re-apply until it happens. Very frustating ...

cheers,
bashir

bashir writes...

ust wanted to say i've just hit the RIM full issue.

I am sorry to say... welcome to hell..... you may wait up to two years like me to get a new port... unless you can get wireless, you are at Telstra's Mercy... or lack of it.... sorry..

shellcove.com.au/index.html write to the people of this site.... make as much noise as possible... put up banners in all the real estate agents saying "DONT BUY HERE IF YOU WANT BROADBAND"... write to local members... local papers, minsters you name it... get TELSTRA OFF THEIR BUMS to get you a PORT!

bashir writes...

I tried with Internode since the Bigpond consultant said that other providers might have free ports,

Well that just shows he has no idea what he is talking about. If you are on a RIM only telstra hardware is installed, any other ISP is then only selling you access via Telstra Wholesale provisioning, so if Bigpond can't get a free port from TW then nor can anyone else. The alternative provider situation having free ports when BP has none only applies to users connected directly to the exchange where other providers can install their own equipment.

Steve the (original) name pirate

mightyboy writes...

Did a bit more hassling of Bigpond and finally my status changed.

can you explain what hassling you did ?
might help my situation ....

cheers,
bashir.

I've had the TSA people aggresively trying to get me over to Telstra. They have checked and told me that the port is available and can offer me a borad ADSL at my place.

The CSR said he had a tool called FlexCap that gave him some info about port availability.

I strongly suspect that the CSR is a bullshit artist? Has anyone been conned before in the same fashion??

Well it's all done. I'm back on ADSL from home!!!

Whirlpool party anyone :P

have you got a wii.. we could play online Mario Kart ! :)

Hi All,

anyone else notice that the internode reapply button is gone?

mordie writes...

Well it's all done. I'm back on ADSL from home!!!

Well done mordie. I must say I was still worried when you said you would report back last night and didn't but good to see you did make it.

It does go to show that Telstra could add more ports to some RIMs and there does seem to be some anecdotal evidence that they are doing so. Sadly this only helps those who are on a RIM that was only enabled with less ports than it was capable of accommodating (from memory mordie's only had 48 and so has probably now got 96). So Telstra, extract finger and get moving on all the ones that can be upgraded.

toony writes...

So Telstra, extract finger and get moving on all the ones that can be upgraded.

here here.. (Point Cook.. hinty hint hint!)

I mainly just call them a lot! Explain the situation to them, explain all the troubles I have had. I think I have been lucky in that the 3 main times I have called I have had quite knowledgable people answer.

Also, the other main thing I did was to call the company that built the estate I live in and ask them about the situation. They put me on to their Telstra contact, who was a Telstra Business Manager. I spoke to him a lot and he was doing what he could to help me out. He passed on my information to someone who could potentially do something about it.

In the end I am not sure it was even needed, everything just seemed to work out well for me.

Just be persistent. Talk to the CSRs, ask them as many questions as you can. Try to get them to do something different to help you out. Some of the good ideas they came up with only came after a fairly lengthy conversation. So don't just accept what they say and hang up. Although I wouldn't just talk forever to annoy them either.

Make sure you call at least once a day too! Nothing ever seemed to happen until I called.

Good luck.

m0e writes...

anyone else notice that the internode reapply button is gone?

Anyone still applying notice this change at all? It would indeed be a shame if this feature was removed.

Recently moved into a new house and for the last week have been trying to have my ADSL service moved (all on the same exchange WYONG) to find out that I have now joined the RIM HELL as no ports available, to make things worse it is a non integrated RIM so 28.8 is the best I can get, I use to think pair gain was slow

Chris

Well, looks like I'm a bit late...looked at my watched threads just then and this thread had 46 unread posts. I was like "Wtf? OK, mordie musta got his port." =P

Congrats, mordie!
Whirlpool party!!! Hey, I see torrents approaching. =P
I have a Wii and Mario Kart. =P

Congrats mordee! Was it TCW by any chance?

flavo1 writes...

Congrats mordee! Was it TCW by any chance?

TCW had a hand in it - got directed to the metro team who did the actual work behind the scenes ... Took awhile but it's now done :)

Mordie,

Is there a approach that you could suggest for other to get out of Port Hell? if you could list them, that would be really great!! The other option is to sim thru the earlier posts but would be a bit more confusing , in my opinion.

Congrats once again.

M&S@MATE writes...

Is there a approach that you could suggest for other to get out of Port Hell?

"Persistence pays at the end of the day."

That seems to be the key. Don't give up and learn about the processes involved... oh and don't scream at the person at the other end :P~~~`

Now that you are out of the hell maybe just let the others in your neighbourhood know that they can now get adsl?

TrigZ writes...

TrigZ...

Now that you are out of the hell maybe just let the others in your neighbourhood know that they can now get adsl?

yep, planning too :) ...especially the poor neighbor across the road using NextG that's been rather dodge :) ..Just wanted to make sure it all works and that there are more ports added and not just a port reallocation before going out and telling all and sundry...

Congrats Mordie. Well done.

Congrats Mordie.

Well there you have it people... it's clear that persistence works and that putting in 100 aps is what it will take.

Happy applications people.

Cheers WTW

WTW writes...

it's clear that persistence works and that putting in 100 aps is what it will take.

I've just received my first rejection.

Dettol-User writes...

.
I've just received my first rejection.

oh well..... 100 more to go and 12 months waiting and you might get it :)

"Persistence pays at the end of the day."

That seems to be the key. Don't give up and learn about the processes involved... oh and don't scream at the person at the other end :P~~~`

To be more effective, is it better that I apply through BIGPOND only?? I am thinking that TW may not really care to upgrade the exchange in the near future since there is no need to and they can use this push their much touted Next G crap??

To be more effective, is it better that I apply through BIGPOND only??

Nope, they have to allow other companies to us the ports...

I am thinking that TW may not really care to upgrade the exchange in the near future since there is no need to and they can use this push their much touted Next G crap??

They started off pushing nextg but about 6-7 months ago they stop dead pushing it .. I think they either had a note on my file or just realized it's a mobile network not a "broadband viable alternative solution"...

Hi,

I'm trying to apply with Internode again and I'm getting this msg;
Error(s) Encountered

* The line 073288xxxx is already in the Internode provisioning system. Contact Internode to revise or query your existing order/service or try another number.

Does that mean I can't apply again?

mordie writes...

After 11 months and 4 days I'm now out of port hell!!!!!! Well I'll confirm this tonight after work!!! ... CSR confirmed cable data is active on the line ... YAY!!!!!

bloody hell mate - well done - we got ours last week - thanks Bigpond ADSL

After 5-6 rejection emails and re submitted my adsl application online numerous times as I have lost count from Internode - sorry as " pair gains / stuck rims excuse "

webwombat™ writes...

After 5-6 rejection emails and re submitted my adsl application online numerous times as I have lost count from Internode - sorry as " pair gains / stuck rims excuse "

NOT Nodes fault.

Bigpond are now hero's.

They run a scam that everyone knows about..

I would seriously steer clear of them.

I would even go with DODO before them.

Dettol-User writes...

Does that mean I can't apply again?

call them...

13 66 33

webwombat™ writes...

After 5-6 rejection emails and re submitted my adsl application online numerous times as I have lost count from Internode - sorry as " pair gains / stuck rims excuse "

I would IMMEDIATELY GO BACK TO NODE AND GET THEM, anyone with BIGPOND is just plain nuts! CALL INTERNODE NOW!

Whoa!!! What a week for Mordie and the followers of this Thread (and it's previous two parts!).

Congrats Mordie, I am genuinely chuffed you got the ADSL, as I read all the heartache on these threads that you went through. I am impressed with your persistence, patience and sarcastic good humour about all this.

Mordie, you may want to consider churning, I think BP's exit policy from their plans isn't as bad as some (may only have to pay $65 to exit). Exetel have some goo dplans and then there's TPG, iinet, and Internode....I guess you've been eyeing up these ISPs for months now and drooling at the speeds and data allowances, eh? You certainly don't owe the Telstra Corp ANY sort of loyalty.

I only went up to about 6 apps. and I can now say I'm on ADSL as of this morning too.

As I said previously, I was tempted to ditch the phone line and go wireless with the evil empire (Telstra Next G) or Opium, whoops, Optus, just to get out of the dialup snail speed (only 2 wireless options where I am - if you consider Vodafone is only dialup speed in these parts).

Then I saw the part 2 of this thread, felt that I was not alone, and kept persisting with apps. and a TIO complaint and generally rattled the cage a bit.

Very happy that Internode got the application and quite willing to give them the business for the next few months and see how they go (from reports here, they seem quite OK).

A VERY BIG thank you to the operators of this Forum, and the participants of this subject's thread who were honest and forthright with the problems they were experiencing in getting ADSL.

Without this Forum, and this Thread, I'd now be consigned to wireless broadband hell (which maybe another Thread, perhaps??).

As a relative newbie to the more technical aspects of the broadband, internet, Telco and IT world, you can easily get intimidated by risking sounding silly and asking for things that seem impossible when dealing with ISPs, and they can and will try to just close the sale as quickly and they can see it done. A fair bit of education in dealing with the business of what to do when things don't go right is needed, I think, and this Forum and it's participants are great teachers.

?Normandy? writes...

I would IMMEDIATELY GO BACK TO NODE AND GET THEM, anyone with BIGPOND is just plain nuts! CALL INTERNODE NOW!

why do you think I had re submitted sooooooooooooo many times and rang them - as much I love to go back with NODE - just not viable in my area

why>? cant you get it, anywhere you can get adsl 1 you can get node

?Normandy? writes...

why>? cant you get it, anywhere you can get adsl 1 you can get node

Due to an interrupted 'copper line path' between your premises and the Telstra Exchange, we are unable to supply you with an ADSL Broadband connection.

Unfortunately your phone line is attached to a Pair-Gain system or to a Remote Integrated Multiplexer (RIM) unit. These systems are installed by Telstra when they run out of copper lines in a physical area. They are cheaper for Telstra to install.

This is compared to the cost of ripping up the street and installing more copper pairs from you to the telephone exchange. Using this equipment blocks the ability of ADSL to function. RIM units are common in new housing or industrial developments. These areas need a large number of phone lines. Originally, this was not the case.

webwombat™ writes...

Due to an interrupted 'copper line path' between your premises and the Telstra Exchange, we are unable to supply you with an ADSL Broadband connection.

Yes, any ADSL including BigPond ADSL is not currently available, not just Internode.

I am on a rim... AND I HAVE NODE... I dont understand why you cant have node now...

I believe, Normandy, that you have to have the RIM port (within the RIM) to yourself and not paired up with another line under a Pair Gains System.

Someone who knows more about the infrastructure, may tell me I'm wrong, but that's what I'm lead to understand is the problem.

Asa Foetida writes...

I believe, Normandy, that you have to have the RIM port (within the RIM) to yourself and not paired up with another line under a Pair Gains System.

There is just so much wrong with that comment.

Firstly a RIM is a type of PGS.

Secondly a RIM is a PSTN device and not a ADSL device.

Someone who knows more about the infrastructure, may tell me I'm wrong, but that's what I'm lead to understand is the problem.

When ADSL is made available to PSTN service supplied by a RIM a DSLAM is collocated within the RIM housing. Two devices in one box.

canon1d writes...

Yes, any ADSL including BigPond ADSL is not currently available, not just Internode

But what webwombat seems to be saying is that Internode advised him on 5 or 6 occasions that they could not connect due to PGS or a RIM (ignoring the somewhat exaggerated commentary about Telstra in their email) but he has recently been connected by BP. There may be reasons for this but on the face of it, it warrants a "please explain" if he wants to go with Internode.

toony writes...

here may be reasons for this but on the face of it, it warrants a "please explain" if he wants to go with Internode.

The answer will be that at the time of each application the process determines if a port is available. If one is available it's allocated and configured, if one is not available the order is held and rejected.

As there is no process to hold an order in a queue the order has has to be in the process when a CAN based port is available else no ADSL on that application.

It's a different process for exchange based ports.

DP

canon1d writes...

The answer will be...

Oh yes, I'm sure they have the answer down pat. Funny how it only seems to be BP who can make connections when others fail and not the other way round.

It's a different process for exchange based ports

Did I read you recently saying there are also no longer queues for exchange based ports? Or perhaps I misread you (something about a directive issued last November)

toony writes...

Did I read you recently saying there are also no longer queues for exchange based ports? Or perhaps I misread you

Answer is B - you misread me. The change was for CAN based ports. There are still queues for "waiting exchange ADSL port".

canon1d writes...

The change was for CAN based ports.

What was the change then? Wasn't it always the case (long before last November) that there were no queues for CAN based ports?

toony writes...

Wasn't it always the case (long before last November) that there were no queues for CAN based ports?

No. Before the in November change orders requiring a CAN based DSLAM port were held in a queue waiting either a port augmentation project or reuse of a disconnected port.

?Normandy? writes...

I am on a rim... AND I HAVE NODE... I dont understand why you cant have node now...

Good for you connected with Node

"One size does not fit all" - get it

I give credit for Node to trying so hard to get me a "adsl port" at the end they just simply could not do it hence 5-6 adsl rejection emails / sms alerts and phone calls saying the same issue

Big pond experience has been excellent so far - not one drop out reported and I am aware of uploads that counted towards to monthly quota ( I don't do gaming and download massive files on regular basis )

Good thing with it so far is that we have Telstra landline ( homeline budget )

Thank you for correcting me Canon.

Whatever the problem was, it is now corrected as I'm now happily flying on ADSL.

An explanation though, about my previous comments.

I thought 'ports' had to be available. And folks on the phone, when explaining why I couldn't get ADSL, would say things like "You are in a RIM , and there's no other ports available within that RIM", hence my thinking that PGS meant to be tied up with another line within the RIM.

I'm not a technician, OBVIOUSLY, so I have only the comments of others to go by, and I try to siphon the BS from some of the stuff I have been told.

But in the end, if I don't know better, I'm lead to believe a reasonable excuse.

It's this lack of understanding of the issues surrounding the whole ADSL connection saga, that nearly had me sign up for a wireless broadband plan that would have been restrictive to what I use the internet for, and been more costly than what I'm now up for on ADSL.

I'm very thankful for seeing this Thread at the time I did, and not going wireless. Maybe I've learnt just a little bit, and assumed I knew more than I really did eh?

Mordie,

Did you upgrade your exchange with more ports or your RIM was upgraded or did you get one port from the existing lot either one which was repaired or was released since it was'nt in use for the last 6 months??

When a ADSL request is made by a Non-Telstra ISP, do they have to pay TW to check for line for ADSL??

M&S@MATE writes...

Did you upgrade your exchange with more ports or your RIM was upgraded or did you get one port from the existing lot either one which was repaired or was released since it was'nt in use for the last 6 months??

I've been told it's a upgrade but until the TW reports is out (tomorrow or the next day) I'll know (the reports are out by a week)- they told me to start telling the neighbors who have been after a port to apply .. \\

When a ADSL request is made by a Non-Telstra ISP, do they have to pay TW to check for line for ADSL??

Don't know - I don't think so unless node and BP where taking the cost in-house... Big a big one if they where been charged per a application :P

mordie writes...

I've been told it's a upgrade but until the TW reports is out (tomorrow or the next day) I'll know (the reports are out by a week)- they told me to start telling the neighbors who have been after a port to apply

By looking at the TW Reports would you know if the upgrade has taken place at the RIM or the exchange level??

M&S@MATE writes...

By looking at the TW Reports would you know if the upgrade has taken place at the RIM or the exchange level??

The TW report will show at my DA# the number of ports available next to it - Less one that I got :P I'll be able to tell if it's 24 or 48 port upgrade from the number of ports left

RIM level ...RIMS needed the ports ...Has nothing to do with the main exchange

Hmmm weird - TW report come out but doesn't show any ports on the CMUX - I have an email from senior management at the BIG T saying that my neighbors can apply for one because they did upgrade the CMUX --mystery is how many ports they put in.....

mordie writes...

Hmmm weird - TW report come out but doesn't show any ports on the CMUX - I have an email from senior management at the BIG T saying that my neighbors can apply for one because they did upgrade the CMUX --mystery is how many ports they put in...

maybe they have not updated the TW report online since you got the email first from BigPond Management ?

webwombat™ writes...

maybe they have not updated the TW report online since you got the email first from BigPond Management ?

Should have been the week before last..The work was done the Monday of that week ---very odd. It's not BigPond management it's Telstra Management that sent the email (the people who ordered the techs to do the work)

mordie writes...

Should have been the week before last..The work was done the Monday of that week ---very odd. It's not BigPond management it's Telstra Management that sent the email (the people who ordered the techs to do the work)

Wow, you actually go them to do some work! The lot in my area were saying no work scheduled, tough luck. I'd say my connection came about more from folks moving out, or dropping their ADSL, than any work from Telstra.

Asa Foetida writes...

Asa Foetida...

Wow, you actually go them to do some work! The lot in my area were saying no work scheduled, tough luck. I'd say my connection came about more from folks moving out, or dropping their ADSL, than any work from Telstra.

yeah, they did some work alright:) - the missus even saw them doing it on the day (i thought it was just some phone work when she rang to tell me)... two vans and acouple of techs :) ...

mordie writes...

TW report come out but doesn't show any ports on the CMUX - I have an email from senior management at the BIG T saying that my neighbors can apply for one because they did upgrade the CMUX

And of course you will recommend that they all sign up to Bigpond :)

Edit - Hmmm interesting thought. How about you suggest to one of your neighbours that they do NOT sign up to BP and see what happens to their application ;-)

toony writes...

Edit - Hmmm interesting thought. How about you suggest to one of your neighbours that they do NOT sign up to BP and see what happens to their application ;-)

I have one neighbour just doing that...:) found out since I haven't done a internode order in ages I can't get our of this 12 months contract now -- crap ..oh well in 12 months i'm churning ...

mordie writes...

I have one neighbour just doing that...:) found out since I haven't done a internode order in ages I can't get our of this 12 months contract now -- crap ..oh well in 12 months i'm churning ...

I'm doing well on Internode Mordie...

Are you sure that it won;t cost you too much to get out of that BP 12 month contract. I thought they were only charging $65 or so, maybe a few months into the contract, to get out?

Best of luck on your ADSL - you deserve it now.

Maybe post some speedtests, lol?

Asa Foetida writes...

Are you sure that it won;t cost you too much to get out of that BP 12 month contract. I thought they were only charging $65 or so, maybe a few months into the contract, to get out?

according to the T&C it's $360x months remain divided by contract length ..not worth it since i'm on a 12 contract..

Best of luck on your ADSL - you deserve it now.

Been enjoying it :)

Maybe post some speedtests, lol?

hahaha I'm getting 1.4mb on a bad day and 1.5mb on a good day :P

holy crap!!!! - checked my DA on the TW report this morning lists 85 free ports!!!

Oh my gawd!!!!!

mordie writes...

holy crap!!!! - checked my DA on the TW report this morning lists 85 free ports!!!

Oh my gawd!!!!!

they must have put in a 100 port board into the rim....... they cost about $150,000

?Normandy? writes...

they must have put in a 100 port board into the rim....... they cost about $150,000
mordie writes... holy crap!!!! - checked my DA on the TW report this morning lists 85 free ports!!!

Oh my gawd!!!!!

they must have put in a 100 port board into the rim....... they cost about $150,000

No one makes a 100 port card for a DSLAM , that I am aware of. Certainly not NEC according to my research, and if they did , it would be too big to fit an AM35. Even if they could , watch teh RIM fail due to excessive heat

Also no 100 port card could possibly fit into a CMUX panel either , 24 ports is the highest density card. Also see heat issues above...

my mistake... must have been thinking about a 50 port one

so how would mordie have 85 spare ports now ??

wanted to ask a question, is it possible to have your physical line relocated from one RIM to another ?

on the tw reports, it shows that three RIMs provide access to my street.
is it unreasonable to ask for my line to be physically relocated or am i being unrealistic ?

no broadband sucks ... and the wireless broadband plans are slow and expensive .... bl00dy Telstra

I did a search on the spreadsheet with Emmanuel Terrace and got DA010 and could not find that in the other spreadsheet.

They (TPG) says I can't upgrade to ADSL2+ but Bigpond says they can put an order in (but they are way to expensive). I have been knocked down by Internode and iinet before also - they say I am on a sub exchange in Glenwood and cant get ADSL2+.

Any help appreciated

bashir writes...

is it possible to have your physical line relocated from one RIM to another ?

Most unlikely to be possible. If you apply for ADSL with a reputable ISP and they lodge an application with Telstra and you are on a RIM then they should try to get you an alternate path. You can't actually ask to be shifted to a different RIM.

on the tw reports, it shows that three RIMs provide access to my street.

I think perhaps you are misreading the spreadsheet. That would be most unusual.

is it unreasonable to ask for my line to be physically relocated or am i being unrealistic ?

Academic - nobody to ask.

Anupam writes...

did a search on the spreadsheet with Emmanuel Terrace and got DA010 and could not find that in the other spreadsheet.

What other spreadsheet?

They (TPG) says I can't upgrade to ADSL2+ but Bigpond says they can put an order in (but they are way to expensive). I have been knocked down by Internode and iinet before also - they say I am on a sub exchange in Glenwood and cant get ADSL2+.

If you are on a RIM or "sub exchange" then you won't get ADSL2+ with anyone other than Bigpond and even that is unlikely. BP may put an order in but it is likely to fail.

bashir writes...

and the wireless broadband plans are slow and expensive .... bl00dy Telstra

Expensive yes, slow - no. My Next G was faster than my 1500 ADSL. Next G was pretty good, just cost an arm and a leg.

toony writes...

What other spreadsheet?

In the TW Spreadsheet “ access_broadband_minimux.xls “ Emmanuel Terrace Glenwood NSW shows that it is DA10 of Kellyville Exchange.

But when you go to “access_broadband_adslex.xls­ ” to get the Port Availability DA010 Kellyville NSW it is not shown.

He also states that he was told he is on a Sub-Exchange If this is correct it would be Parklea which does not have Other ISP ADSL2 access but plenty of ADSL ports.

If you are on a RIM or "sub exchange" then you won't get ADSL2+ with anyone other than Bigpond and even that is unlikely.
Some Sub-Exchanges do have TEBA access eg Wetherill Park West NSW so it must be assumed that at least one ISP is in there. You won't see it shown anywhere as the ISP would show it under it's ESA (Exchange Service Area) which is Wetherill Park

?Normandy? writes...

my mistake... must have been thinking about a 50 port one

so how would mordie have 85 spare ports now ??
my mistake... must have been thinking about a 50 port one

so how would mordie have 85 spare ports now ??

well if he is actually on a RIM ( DSLAM=NEC AM35) then they would of had to have fitted 4 x 24 port cards for 96 ports,OR added some new cards and replaced faulty ones.

If on a CMUX (MSAN = Alcatel 1540 Litespan) similar deal, they would hae had to hae either added 4 x 24 port cards OR replaced faulty cards as well as adding some new ones. In te CMUX it is also possible they could have replaced 4 or 12 port cards with 24 port cards, but that would normally be done at late at nightto minimise impact on existing customers

There was 48 ports already full used in the CMUX so they added another 85ish ports on top of that. Thought that wasn't possible due to heat issues?

mordie writes...

Thought that wasn't possible due to heat issues?

me too... ? maybe something else>>>>> a typo????

?Normandy? writes...

me too... ? maybe something else>>>>> a typo????

*shrug* don't know but I do know they are planning some demo and signup Stall at the local park reserve on Saturday Morning ...first 20 signs get a deal (I didn't get a deal!) ...Might wonder up and have a look haha

uhh how do i get out of this situation... seriously i cant be bother to re apply every time the application get cancel due to pair gain difficulty. My patience is wearing thin and the last stage in my estate is currently being build and there is another new estate coming up across the road.

Seriously with the last stage building up , i am assuming that these houses cost an average of 500 thousand and the land worth 255k for atlest 500 sqm block. There is no reason why ISP's should deny this area if people in this neighborhood can afford 500k loan or atleast spend that much

WA need some attention here , our mining boom is making the prices high and ISP's need to pick up the growth and benefit from this situation.

15 min drive to the CITY and still no ADSL, how appalling. Guess Ill still be on dial up

GangstaMac writes...

uhh how do i get out of this situation... seriously i cant be bother to re apply every time the application get cancel due to pair gain difficulty. My patience is wearing thin and the last stage in my estate is currently being build and there is another new estate coming up across the road.

Preaching to the converted here, sorry..... its been like that in Melbourne's west for years.... TELSTRA do nothing to help the people in these poor old RIM hell areas... things dont seem to get any better, as I get more and more people every day saying they have PORT HELL... and now have to play the "PORT LOTTO" game... untill such time Telstra IS FORCED by some act of Parliment to do something this is the ridiculous sitution have and wont change!

mordie writes...

There was 48 ports already full used in the CMUX so they added another 85ish ports on top of that. Thought that wasn't possible due to heat issues

The older CMUX can have up to 192 ADSL ports. The issue is for every 24 ADSL ports you install, you need to not install 60 normal phone ports. So it is a balancing act between ADSL capacity and normal phones and installing another cMUX.

An AM35 in a RIM can be anyhere between 24 and 128 ADSL ports depending on the type of cabinet and the number of normal phone ports installed.

BlOrGnBnSl writes...

An AM35 in a RIM can be anyhere between 24 and 128 ADSL ports depending on the type of cabinet and the number of normal phone ports installed.

But Alcatel only approved 96 ports ,anymore may affect the relaibility of the POTS equipment due to excessive heat

cable1 writes...

Alcatel only approved 96 ports

not true, there are many 128 port versions installed in Aust. from memory they must be a Gen2 housing or only 5 panels, or have padding installed. There was a strict rule that allowed it.

BlOrGnBnSl writes...

not true, there are many 128 port versions installed in Aust. from memory they must be a Gen2 housing or only 5 panels, or have padding installed. There was a strict rule that allowed it.

not according to documentation Ihave read, more than 96 ports was at Telstra's own risk, re reliability.
It doesn't matter which housing.
To fit two AM35 panels in requires no more than 6 access panels be fitted in a 6.1 RIM or 5 in an 8.2 to provide space.

1 problem with more than 96 ports is actually the column of very hot air exiting the NEC equipment is way over 65C

cable1 writes...

It doesn't matter which housing.

The housing generation does matter. Some versions you can have 128 with no more than 5 panels. some versons you can have 6 panels. And if the AM35 is padded due to mid-point from copper, it reduces the heat load.

more than 96 ports was at Telstra's own risk, re reliability.

Possibly, but Telstra have installed 128 in many sites after much testing.

In any case it is irrelevant as telstra are basically installing no more AM35s.

I have been lurking in the background for the last few months, peeking in every couple of weeks or so.

Congrats on the connection, mordie.

BlOrGnBnSl writes...

In any case it is irrelevant as telstra are basically installing no more AM35s.

so what R they installing instead?

?Normandy? writes...

so what R they installing instead?

ISAM adjuncts

and how to they differ from a technical standpoint? advantages / disadvantages etc?

an ISAM adjunct housing has 384 DSL ports, currently ADSL2+,and can be upgraded to VDSL2 etc. They use a GigE link,with more GigE links possible( asuuming the fibre exists)

Ohh that sound very nice, I will have one for POINT COOK THANKS :)

?Normandy? writes...

Ohh that sound very nice, I will have one for POINT COOK THANKS :)

got 100K spare for the equipment? Then all you need is the installation cost to get them to put it in :P~~~ ...

on a serious note - There has been no new Telstra housings put up in the area at all so I'm very curious as to what they really did do...

on a serious note - There has been no new Telstra housings put up in the area at all so I'm very curious as to what they really did do...

if you are in fact connected to a CMUX housing, then it is quite possible they did an augment and added some 24 port cards to the CMUX panels

Slightly off topic here
I joined the rim port hell when I moved into a new house - still having off the same exchange. My ISP is now wanting to charge me a cancellation fee for exciting the contract since I cannot relocate the service due to no ports on the RIM

Does this sound right for the ISP charge me a cancellation fee when it is not my fault? BTW ISP is COMCEN

Trikky writes...

Does this sound right for the ISP charge me a cancellation fee when it is not my fault? BTW ISP is COMCEN

Yes, because its not the ISP's fault you decided to move ..

Trikky writes...

Does this sound right for the ISP charge me a cancellation fee when it is not my fault? BTW ISP is COMCEN

absolutely

moving house is technically not a relocation, but cancellation of the first connection and creation of another. Many ISP's just absorb or defer the costs involved in moving a customer from one exchange to another when you move.

If you're unable to keep the association as a customer with the ISP then they are well within their right to enforce the terms of the original contract.

Thanks OZB,

had the relocation gone all to plan it was going to cost me close to $400 for the ADSL and phone to be relocated.

Hopefully I can get them to hold off the cancellation long enough for a port to become available as I have been more than happy with them so far

Just looking at the TW Reports on our exchange for the past few week read as follows:

1/05/08 - 424 Ports

8/05/08 - 413 Ports

15/05/08 - 394 Ports

At this rate I am not hopeful any free ports in the near future.
U start to wonder how accurate are these reports
OR
TW must be attending to the faulty reports
OR
TW must be reducing the capacity

Has anyone had this sort of problem? Can this be sent to TW as a complaint?